Summary
Overview
Work History
Education
Skills
Graphic Design
Timeline
5f

Rudy Cantu

San Antonio,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

IT Technical Support

SimNet Wireless
09.2020 - 04.2024
  • Streamlined IT processes for increased efficiency and reduced downtime.
  • Utilized remote support tools effectively for efficient troubleshooting of offsite issues.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi and cellular
  • Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable and reliable for all users.
  • Enhanced system performance by identifying and resolving technical issues promptly.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Documented support interactions for future reference.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone.

Receptionist/Food Pantry Lead

SA Hope Center
09.2018 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Supervised a team of dedicated volunteers who assisted in the day-to-day operations of the pantry, ensuring tasks were completed efficiently and effectively.
  • Promoted a welcoming environment for clients, providing compassionate assistance during their visits to the pantry.
  • Packaged up nonperishable food items for food bank visitors.

Front Desk Supervisor

GracePoint Daycare & Preschool
06.2013 - 04.2018
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied parents.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Maintained compliance with state regulations by conducting regular safety inspections and updating policies as needed.
  • Managed daily daycare operations, overseeing staff performance and resolving any issues promptly.
  • Enhanced child safety by implementing strict supervision policies and conducting regular risk assessments.

Education

High School Diploma -

Sandra Day O'Connor High School
Helotes, TX
06.2012

Skills

  • Hardware Installation
  • Ticketing System Experience
  • Network Administration
  • System Configuration
  • Wireless Networking
  • Help Desk Support
  • Network configuration
  • Technical Troubleshooting
  • Problem-Solving
  • Troubleshooting Network Issues
  • Network

Graphic Design

I love being able to bring a client's thought to the screen. From personalized logos to branding, I have enjoyed working as a designer for both clients and personal needs.

Timeline

IT Technical Support

SimNet Wireless
09.2020 - 04.2024

Receptionist/Food Pantry Lead

SA Hope Center
09.2018 - 10.2019

Front Desk Supervisor

GracePoint Daycare & Preschool
06.2013 - 04.2018

High School Diploma -

Sandra Day O'Connor High School

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Rudy Cantu