Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rudy Francisco Triana

Hiealeah,FL

Summary

Experience in customer service and sales in the hospitality industry . Recognized for best individual effort in improving customer satisfaction metrics and achieving top sales of upgrades and walk in guests .

Overview

13
13
years of professional experience

Work History

Private Care Giver

Self Employed
04.2017 - 05.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Quality Control Specialist

Jeg & Sons , Inc.
01.2016 - 01.2017
  • Collaborated with cross-functional teams to ensure consistent adherence to quality standards across all products.
  • Inspected finished goods to verify conformance with customer specifications and company quality standards.
  • Minimized down time [Number]% by reducing production rework and recalls.
  • Participated in external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.

Front Desk Supervisor / Night Auditor

The Park Central Hotel
03.2011 - 08.2016
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Scheduled and assigned daily work and activities for team members.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Collected room deposits, fees, and payments.
  • Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.

Education

Associate of Science - Physical Therapist Assistant, Technology

Miami Dade College
Miami, FL
05-1996

Skills

  • Clinical quality program standards
  • Fall prevention
  • Client safety and first aid

Languages

English
Full Professional

Timeline

Private Care Giver

Self Employed
04.2017 - 05.2024

Quality Control Specialist

Jeg & Sons , Inc.
01.2016 - 01.2017

Front Desk Supervisor / Night Auditor

The Park Central Hotel
03.2011 - 08.2016

Associate of Science - Physical Therapist Assistant, Technology

Miami Dade College

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