Seasoned professional with over 20 years of combined experience in retail management and warehouse operations. Proven expertise in overseeing retail store functions, managing inventory, and leading teams to achieve organizational goals, skilled in both receiving and shipping processes, ensuring efficient warehouse operations and adherence to safety protocols.
. Directed daily store operations, leading a team of employees to consistently achieve sales targets and enhance customer satisfaction.
. Developed and executed staff training programs, and reduced turnover rates.
. Coordinated with suppliers to ensure timely product deliveries and managed merchandising to boost in store promotions.
. Implemented inventory management strategies that reduced stock discrepancies and optimized product availability.
Receiving Associate:
Gelpak Receiving Hayward
August 2017-December 2020
. Oversaw the receipt and inspection of incoming shipments, ensuring accuracy against purchase orders and compliance with quality standards
. Collaborated with the inventory control team to maintain real-time stock levels, reducing instances of overstocking and stockouts.
. Operated forklifts and other material handling equipment safely, adhering OSHA regulations and maintaining a zero-incident record.
Shipping Associate:
Gelpak Shipping Hayward
January 2021-Present
. Coordinated the packaging and dispatch of outgoing shipments, ensuring orders were fulfilled accurately and delivered on schedule.
. Implemented a tracking system that improved shipment traceability and reduced lost items.
. Maintained detailed records of shipments and inventory movements, contributing to enhanced operation transparency.
Certifications:
. Certified Customer Service Specialist
. Forklift Operator Certification