Rudy Oblak
Hospitality Management Professional
Burbank,CA
Summary
Intelligent management professional with exceptional knowledge of properties, venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel and property management positions for high-end resorts and clients. Armed with a B.A. in Business from Berklee, with a proven track record of success in overseeing hotel operations and driving guest satisfaction, implementing strategic initiatives, and maximizing profitability. Strong background in budgeting, financial management, and business development. Committed to delivering exceptional service and fostering a culture of excellence.
Overview
13
13
years of professional experience
4
4
Certifications
1
1
Language
Work History
Regional Hotel Operations Manager
American Cruise Lines
Guilford, CT
2018.04 - 2023.09
- Oversaw all hotel operations (F&B, FOH, BOH, Guest Services, On-Ship Events, Excursions, Housekeeping, and Entertainment) aboard five vessels across six distinct regions, managing a staff of 70+ hotel staff and managers
- Achieved higher retention by leading training and development programs for hotel managers/officers, including Returning Hotel Officer Training for over 200 employees
- Successfully delivered 4 new vessels through managing project teams, coordinating with local officials and outside vendors.
- Dramatically reduced costs 15% through budgeting, forecasting, and managing cash flows for five ships, maintaining inventory control and adherence to budgetary guidelines
- Responsible for hotel officer acquisition, scheduling, payroll, and travel. Hired over 100 staff members during my tenure.
General Manager
Natural Retreats
2020.09 - 2021.04
- Increased sales 8% utilizing proprietary sales techniques drawing off experience in the market.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased local portfolio by 12 units by onboarding over 20 properties.
- Introduced new tech to the company that enabled faster unit status verifications while increasing accountability.
General Manager | Regional Operations Manager
Cinnamon Bear Inn, Inc.
2013.05 - 2018.04
- Increased profits 31% and 40%, respectively, by cutting costs and developing better purchasing techniques and sales strategies
- Reduced labor costs by 16% and 8%, respectively, increasing productivity and providing a safer work environment.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Increased operational efficiency by establishing and tracking SOP's and KPI's.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Buyer
Malpaso Inc.
Burbank, CA
2010.11 - 2013.05
- Purchased materials, supplies, and other goods, within budget, for Art and Construction Department's individual sets.
- Coordinated with local entities to establish purchasing agreements. Arranged deliverables, pick-ups, and worked with local agencies for proper disposal of striked materials.
- Executed payroll for over 85 Union members.
- Travel to various sets on location to determine needs and enure accountability.
Education
B.A. Business -
Berklee College of Music
Boston, MA 9 2005 - 8 2010
Skills
Budgeting
Negotiating
G-Suite MS Office
Inventory Management
Data Analytics
Sales
Team Building
Conflict Resolution
Leadership
Regulatory Compliance
Safety Procedures
Property Management Systems
Strategic Planning and Analysis
Performance Evaluations
Facilities Management
Reservations Management
Interviewing, Hiring, Training, Developing, and Mentoring
Revenue Generation
Food and Beverage Service Operations
Front Desk Management
Travel Coordination
Rooms Division Management
Guest Relations/Experience Management
Websites
Certification
ServSafe Manager, 05/2024, Present
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Timeline
General Manager
Natural Retreats
2020.09 - 2021.04
Regional Hotel Operations Manager
American Cruise Lines
2018.04 - 2023.09
General Manager | Regional Operations Manager
Cinnamon Bear Inn, Inc.
2013.05 - 2018.04
Buyer
Malpaso Inc.
2010.11 - 2013.05
B.A. Business -
Berklee College of Music
9 2005 - 8 2010