Rue Carter-Smith
New York
Summary
Strategic Human Resources Specialist with 3+ years of experience in HR operations, employee engagement, and workforce optimization within retail and corporate environments. Skilled in talent acquisition, payroll administration, compliance management, and HR technology systems (ADP, Kronos, Workday). Adept at partnering with leadership to align people strategies with business objectives, enhance retention, and foster an inclusive workplace culture. Proven ability to streamline HR processes, improve accuracy, and drive organizational efficiency.
Human resources professional with solid foundation in HR operations and strategic planning. Known for ability to streamline processes and improve efficiency while maintaining compliance and fostering positive employee relations. Strong focus on team collaboration and achieving results, adaptable to changing organizational needs. Expertise includes talent management, conflict resolution, and policy implementation.
Overview
6
6
years of professional experience
Work History
Human Resources Operations Manager
Kay Miles Transportation
02.2025 - Current
- Built KMT’s HR infrastructure from the ground up, establishing core processes for onboarding, role clarity, timekeeping, payroll readiness, and employee communications.
- Led implementation planning for scalable payroll/timekeeping systems (e.g., Gusto/ADP/UKG considerations), improving accuracy, visibility, and consistency of pay-period execution.
- Developed standardized onboarding workflows and documentation (task lists, role packets, expectations, and compliance acknowledgements) to support rapid hiring and clean operational handoffs.
- Created and maintained job descriptions, compensation frameworks, and internal guidelines to support fair pay practices and workforce scalability across drivers, dispatch, admin, and leadership roles.
- Strengthened communication rhythms across the team through structured meeting agendas, recap emails, and standardized channels (email + group chat), reducing missed updates and improving day-of execution.
- Partnered cross-functionally with operations and client stakeholders to support service scheduling needs, invoice readiness, and workforce coverage—especially during high-demand/holiday periods.
- Reinforced a safety-and-professionalism culture by formalizing expectations around conduct, harassment prevention, ethics, uniform standards, and reliability for client-facing roles.
Human Resources Specialist
Target
03.2024 - Current
- Lead end-to-end recruitment for multiple store locations, improving time-to-fill by streamlining interview scheduling and candidate communications.
- Onboard and train new hires, ensuring 100% completion of compliance requirements within the first week of employment.
- Administer payroll and timekeeping processes using ADP and Kronos, maintaining 99.8% accuracy and resolving discrepancies within 24 hours.
- Partner with leadership to implement retention strategies, reducing turnover by 12% in six months.
- Organize employee engagement programs including benefits fairs and wellness initiatives, resulting in a 12% increase in participation.
- Ensure legal and policy compliance, mitigating risk and maintaining audit readiness.
Lead Fulfillment Expert
Target
06.2020 - 08.2023
- Oversaw high-volume fulfillment operations, consistently achieving 200% of daily order quotas.
- Collaborated with team members to optimize workflows, reducing processing times by 15%.
- Maintained adherence to quality and safety standards, ensuring accuracy and timely deliveries.
Stores Executive Intern
Target
06.2022 - 08.2022
- Directed a team of 80–100 associates, providing coaching and leadership that improved overall productivity by 10%.
- Analyzed store performance metrics and presented actionable insights to senior leadership during operational reviews.
- Promoted consistent application of customer service standards, contributing to high NPS scores across departments.
Customer Service Representative
Aclara Smartgrid Solutions
08.2019 - 10.2019
- Scheduled 200+ customer appointments daily using ProField software, ensuring efficient service delivery.
- Resolved complex customer issues, maintaining a 95% satisfaction rating.
- Maintained accurate and organized records in Microsoft Excel to support operational efficiency.
Education
Bachelor of Arts - Psychology
City College of New York
Manhattan, NY05.2024
High School Diploma - undefined
Bronx Preparatory Charter High School
06.2019
Skills
- Talent Acquisition & Workforce Planning
- Payroll & HRIS Administration (ADP, Kronos)
- Employee Relations & Conflict Resolution
- Diversity, Equity & Inclusion Initiatives
- Performance Management & Coaching
- Microsoft Office Suite & Google Workspace
- Event Coordination & Engagement Programs
- HR policies implementation
- Employee engagement strategies
- Recruitment and selection
- Organizational development
- Payroll administration
- Onboarding and orientation
- HRIS management
- Microsoft office proficiency
- Recruitment and hiring
- Benefits and compensation management
- Risk management
- Records management
- Case information confidentiality
- Client interaction
Timeline
Human Resources Operations Manager
Kay Miles Transportation
02.2025 - Current
Human Resources Specialist
Target
03.2024 - Current
Stores Executive Intern
Target
06.2022 - 08.2022
Lead Fulfillment Expert
Target
06.2020 - 08.2023
Customer Service Representative
Aclara Smartgrid Solutions
08.2019 - 10.2019
High School Diploma - undefined
Bronx Preparatory Charter High School
Bachelor of Arts - Psychology
City College of New York