Rufaro Collins
New York
Summary
Dynamic project support coordinator with a proven track record at Coterie Hudson Yards, enhancing operational efficiency through process optimization and effective vendor management. Adept at resource allocation and fostering cross-functional collaboration, I excel in delivering timely project updates and training staff, ensuring seamless communication and outstanding service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Concierge / Project Support Coordinator
Coterie Hudson Yards Senior Living
New York
01.2023 - Current
- Coordinated daily resident services, including transportation, maintenance requests, and event scheduling, ensuring efficient task management
- Acted as a liaison between internal teams and external vendors to facilitate clear communication and smooth project operations
- Provided administrative support for project teams, updating schedules, tracking resources, and organizing project materials
- Assisted in managing project timelines and deliverables, contributing to overall project efficiency
Toll Collector / Process Improvement Assistant
Port Authority NY/NJ
12.2021 - 12.2022
- Streamlined toll collection procedures, contributing to improved operational efficiency and reduced delays
- Supported project management efforts by identifying opportunities for process optimization and maintaining accurate reports
- Trained new staff on operational procedures, fostering team collaboration and knowledge sharing
- Assisted with the daily transaction tracking and reporting to aid in decision-making and improve service delivery
Order Fulfillment / Customer Service Associate
The Home Depot
03.2017 - 11.2021
- Managed order fulfillment processes, coordinating logistics, inventory, and shipping to meet deadlines for high-volume projects
- Led initiatives to optimize workflows, improving order processing times and ensuring on-time delivery for customers
- Provided support in developing project schedules, tracking resources, and preparing regular project status updates
- Collaborated with cross-functional teams to resolve fulfillment issues, ensuring continuous workflow improvement
Education
Bachelor of Arts - Politics, Economics, and Law
SUNY College at Old Westbury
05.2021
Skills
- Project Coordination & Scheduling
- Vendor management
- Training and development
- Attention to detail
- Travel coordination
- Process Improvement & Efficiency Optimization
- Cross-functional Team Collaboration
- Vendor & Client Relations
- Resource Allocation & Time Management
- Data Tracking & Reporting
- Excellent Communication & Interpersonal Skills
- Basic Project Management Tools
- MS Excel
- MS Word
- MS PowerPoint
- Project Management Tools
Certification
Fire and Life Safety Director, Croker Fire & Life Institute, 03/24
Relocation
New York, NY, Charlotte
Languages
Spanish
Professional
Timeline
Concierge / Project Support Coordinator
Coterie Hudson Yards Senior Living
01.2023 - Current
Toll Collector / Process Improvement Assistant
Port Authority NY/NJ
12.2021 - 12.2022
Order Fulfillment / Customer Service Associate
The Home Depot
03.2017 - 11.2021
Bachelor of Arts - Politics, Economics, and Law
SUNY College at Old Westbury
Similar Profiles
Gifty AckahGifty Ackah
Wellness Director at Atria Senior Living (Coterie Hudson Yards)Wellness Director at Atria Senior Living (Coterie Hudson Yards)
Melissa JonesMelissa Jones
Assisted Living Facility at Coterie Hudson YardsAssisted Living Facility at Coterie Hudson Yards
Jalenn ScottJalenn Scott
Waitstaff at Atria Senior Living CoterieWaitstaff at Atria Senior Living Coterie