RUFARO.A CHIGARIRO
Kissimmee,FL
Summary
Dynamic and results-driven professional with expertise in guest engagement and communication, honed at Walt Disney World Parks and Resorts. Proven track record in enhancing guest satisfaction through proactive problem-solving.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2
2
years of professional experience
Work History
Savannah Guide Animal Educator
Walt Disney World Parks and Resorts
05.2024 - 05.2025
- Maintained safety standards during excursions.
- Built personal relationships with guests to promote positive experiences.
- Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
- Managed unexpected challenges with flexibility and creative problem-solving.
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Utilized strong communication skills to effectively convey complex topics.
Savanna Guide Trainer
Walt Disney World Resort
08.2024 - 05.2025
- Trained new guides on company policies, procedures, and best practices, leading to consistently high-quality tours across the team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
Guest Experience Host
Plaza Hotel
07.2023 - 03.2024
- Maintained a high level of knowledge regarding hotel amenities and services to better assist guests.
- Managed reservations accurately.
- Demonstrated tactfulness when dealing with difficult situations or customers, effectively resolving conflicts while preserving guest relationships.
Front Desk Receptionist
Plaza Hotel
07.2023 - 01.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Expedited check-in and check-out procedures for guests.
Education
Bachelor of Arts - Hospitality Management
Namibia University of Science And Technology
Namibia09-2025
Deploma - Master of Business in The Streets
Interweave Solutions International
Provo, UT01-2022
High School Diploma -
Pamushana High School
Zimbabwe01-2016
Skills
- Expert communication
- Social perceptiveness
- Cultural sensitivity
- Training and mentoring
- Customer engagement
- Presentation skills
- Marketing
- Paperwork processing
Timeline
Savanna Guide Trainer
Walt Disney World Resort
08.2024 - 05.2025
Savannah Guide Animal Educator
Walt Disney World Parks and Resorts
05.2024 - 05.2025
Guest Experience Host
Plaza Hotel
07.2023 - 03.2024
Front Desk Receptionist
Plaza Hotel
07.2023 - 01.2024
Bachelor of Arts - Hospitality Management
Namibia University of Science And Technology
Deploma - Master of Business in The Streets
Interweave Solutions International
High School Diploma -
Pamushana High School
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