Rufina Jorges
West Palm Beach,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, I am also organized and dependable.
Overview
6
6
years of professional experience
Work History
Data Entry Clerk
J. Zollo & Associates
08.2021 - 08.2022
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
- Developed and maintained databases to store customer information.
- Corrected data entry errors to prevent duplication or data degradation.
- Provided language translation services for customer service inquiries.
- Responded to customer calls and emails to answer questions about their account.
Customer Service Representative
St. Andrews Country Club
10.2016 - 08.2021
- Answered consistent flow of customer calls and handled concerns quickly.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, and escalated any major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Palm Beach State College
Lake Worth, FL05.2015
Skills
- Database Monitoring
- Document Scanning
- Data Entry
- Mail Handling
- Filing
- QuickBooks Proficiency
- Customer Service
Timeline
Data Entry Clerk
J. Zollo & Associates
08.2021 - 08.2022
Customer Service Representative
St. Andrews Country Club
10.2016 - 08.2021
High School Diploma -
Palm Beach State College
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