Rufina Sarracino
Albuquerque
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
35
35
years of professional experience
Work History
Thrift Store Manager
S.A.F.E. House Thriftique
01.2023 - 05.2024
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Streamlined donation processing by training volunteers on efficient sorting techniques that reduced time spent on back-of-house tasks.
- Analyzed financial reports regularly to identify areas of opportunity in cost control or revenue generation and make informed business decisions accordingly.
- Increased overall sales volume through strategic marketing efforts such as social media promotion or targeted email campaigns.
- Monitored sales trends and adjusted merchandise displays accordingly to maximize product visibility and drive sales growth.
- Established a positive workplace culture that fostered teamwork, open communication, and continuous learning opportunities for all employees.
- Enhanced store appearance by maintaining a clean, organized space that appealed to customers and encouraged browsing.
- Led team meetings to motivate staff, set targets, discuss challenges, and celebrate accomplishments together as a team.
- Managed daily store operations for smooth functioning, including opening and closing procedures, cash handling, and staff scheduling.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Approved regular payroll submissions for employees.
Cashier
Presbyterian Rust Medical Center
07.2022 - 01.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Sales Associate
HomeGoods
06.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal and engage customers.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products
- Prepared merchandise for sales floor by pricing or tagging.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
FC Associate
Amazon
09.2021 - 07.2022
- Operated pallet jacks to transport merchandise throughout facility.
- Followed procedures at all times for personal and team safety.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Gaming Accountant
American Legion Post 117
09.2017 - 03.2018
- Gathered financial information and prepared documents.
- Evaluated and improved accuracy and completeness of financial records.
Gaming Cashier/Bartender
VFW Post 3280
10.2015 - 02.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol sale.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Cashier
Walgreens
12.2016 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Gaming Accountant
American Legion Post 117
02.2014 - 08.2016
- Gathered financial information and prepared documents.
- Evaluated and improved accuracy and completeness of financial records.
- Reconciled accounts and reviewed expense data, net worth and assets.
Bartender
American Legion Post 25
10.2015 - 01.2016
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Nanny
Doug & Mala Turner
08.2007 - 08.2009
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Nanny
Michael & Robin Gaffney
12.2005 - 12.2006
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
Assistant Teacher
Montessori At Greenwood Plaza
02.2005 - 06.2005
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
International Purchaser
Peyote Bird Designs
01.2001 - 04.2004
- Checked items received against items ordered by verifying receipts.
- Researched suppliers based on availability, quality, selection, and price.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated with suppliers, vendors, and other representatives.
Player's Club Representative
Dancing Eagle Casino
01.2000 - 12.2000
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Nanny
Mike & Janet Langone
10.1995 - 12.1999
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
ICT Tester
IBM
08.1991 - 08.1992
- Conducted tests and diagnostic procedures.
Assembler
Scientific Measurement Systems
01.1989 - 01.1991
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
Education
High School Diploma -
Clovis High School
Clovis, NMBusiness Administration
Eastern New Mexico University
Portales, NMBusiness Administration
Austin Community College
Austin, TXSkills
- Teamwork and Collaboration
- Opening and Closing Procedures
- Cash Handling
- Customer Service
- Maintaining Clean Work Areas
- Donation processing
- Store operations
- Product Merchandising
- Sales Promotions
- Marketing and Promotions
Timeline
Thrift Store Manager
S.A.F.E. House Thriftique
01.2023 - 05.2024
Cashier
Presbyterian Rust Medical Center
07.2022 - 01.2023
Sales Associate
HomeGoods
06.2022 - 07.2022
FC Associate
Amazon
09.2021 - 07.2022
Gaming Accountant
American Legion Post 117
09.2017 - 03.2018
Cashier
Walgreens
12.2016 - 01.2017
Gaming Cashier/Bartender
VFW Post 3280
10.2015 - 02.2017
Bartender
American Legion Post 25
10.2015 - 01.2016
Gaming Accountant
American Legion Post 117
02.2014 - 08.2016
Nanny
Doug & Mala Turner
08.2007 - 08.2009
Nanny
Michael & Robin Gaffney
12.2005 - 12.2006
Assistant Teacher
Montessori At Greenwood Plaza
02.2005 - 06.2005
International Purchaser
Peyote Bird Designs
01.2001 - 04.2004
Player's Club Representative
Dancing Eagle Casino
01.2000 - 12.2000
Nanny
Mike & Janet Langone
10.1995 - 12.1999
ICT Tester
IBM
08.1991 - 08.1992
Assembler
Scientific Measurement Systems
01.1989 - 01.1991
High School Diploma -
Clovis High School
Business Administration
Eastern New Mexico University
Business Administration
Austin Community College
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