Rufino Echeverria
Bakersfield,CA
Summary
Customer-oriented Store Manager offering over 32 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Store Manager
AutoZone
Bakersfield, CA
09.2008 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
Store Manager
Pep Boys Auto Parts & Service
Los Angeles, CA
08.1992 - 09.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Delegated work to staff, setting priorities and goals.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
Education
Associate of Science -
ITT Technical Institute - Sylmar ,Ca
Sylmar, CA06-2003
Skills
- Payroll Management
- Employee Training
- Project Management
- Operational budgeting
- Team Development
- Multitasking and Organization
- Leadership Development
Languages
Spanish
Professional
Accomplishments
- Leadership award
- Presidents club
Affiliations
- Automotive (working on project cars)
- swimming
- education learning new things
- mentor
Certification
- ase certifications
Timeline
Store Manager
AutoZone
09.2008 - Current
Store Manager
Pep Boys Auto Parts & Service
08.1992 - 09.2008
Associate of Science -
ITT Technical Institute - Sylmar ,Ca
Similar Profiles
Jody FindlayJody Findlay
Assistant Store Manager at AutoZoneAssistant Store Manager at AutoZone
Joshua JonesJoshua Jones
Sales Associate at AutoZoneSales Associate at AutoZone
Marcus TrinidadMarcus Trinidad
Sales Manager at AutoZoneSales Manager at AutoZone
Christopher LangeChristopher Lange
Store Manager at AutoZoneStore Manager at AutoZone
Donalyn PilloraDonalyn Pillora
RN at Mercy Hospital of BakersfieldRN at Mercy Hospital of Bakersfield