RUFUS JOHNSON
Washington,DC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing meetings, travel, and special events. Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Sectek Security
Washington, DC
06.2023 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
Customer Service Representative
GWU Medical Center
Washington, DC
10.2020 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
HR Assistant
Howard University Hospital
Washington, DC
02.2019 - 12.2022
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Coordinated with department heads to ensure compliance with corporate policies and procedures.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Provided advice on HR related topics such as compensation levels, performance reviews and disciplinary actions.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Developed job postings for open positions using internal databases as well as external career websites and job boards.
- Maintained awareness of current trends in Human Resources management practices.
- Assisted in the development of company policies regarding wages, working conditions and equal opportunity employment.
HR Recruiter
MRO
Washington, DC
11.2018 - 12.2021
- Developed and implemented recruiting plans to meet staffing goals.
- Conducted interviews with potential candidates, evaluated their qualifications and made hiring decisions.
- Coordinated onboarding process for new hires, including orientation and benefits enrollment.
- Collaborated with department managers to identify recruitment needs and develop job postings.
- Reviewed resumes and applications to determine which candidates met the position criteria.
- Assisted in creating a positive candidate experience by providing timely updates throughout the recruitment process.
- Created presentations on employee recruitment strategies at monthly team meetings.
- Source qualified candidates through online job boards, social media networks, referrals.
- Provided guidance to management regarding best practices for recruiting diverse talent pools.
- Maintained accurate records of all recruiting activities within applicant tracking system.
- Negotiated contracts with successful applicants and facilitated offer acceptance processes.
- Developed relationships with college placement offices, alumni groups and other external partners to build a network of potential candidates.
- Partnered with hiring managers to ensure compliance with federal regulations related to employment eligibility verification.
- Organized internal events such as lunch and learns or team building activities for current employees.
Education
Bachelor of Science - BACHELOR OF SCIENCE
Howard University
Washington, DC02-2033
Skills
- Office Administration
- Proposal Writing
- Mail handling
- Expense Reporting
- Quality Assurance
- Reception oversight
- Check processing
- Data Entry
- Minute Taking
- Report Writing
- Clerical Support
- Document Control
- Travel Coordination
- Meeting planning
- Calendar Management
- Bookkeeping
- Appointment Scheduling
- Scheduling
- Workflow Optimization
- Digital Archiving
Certification
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
- First Aid/CPR
- SafeServ Certified
- Association for Project Management (APM)
Timeline
Administrative Assistant
Sectek Security
06.2023 - Current
Customer Service Representative
GWU Medical Center
10.2020 - Current
HR Assistant
Howard University Hospital
02.2019 - 12.2022
HR Recruiter
MRO
11.2018 - 12.2021
- Accrediting Agency, Field of study: (Degree, Certificate, or Designation)
- First Aid/CPR
- SafeServ Certified
- Association for Project Management (APM)
Bachelor of Science - BACHELOR OF SCIENCE
Howard University
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