Rufus Lowe
Summary
Motivational leader and organizational problem-solver with managerial, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. My strong interpersonal skills and leadership in healthcare administration set new standards for operational excellence and staff development.
Overview
13
13
years of professional experience
Work History
Training Specialist
BayCare Health System Inc.
Clearwater, FL
11.2022 - Current
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Conducted train-the-trainer sessions to ensure trainers are prepared to deliver courses effectively.
- Created assessments to evaluate the effectiveness of training programs.
- Facilitated classroom instruction for groups up to 30 students.
- Managed new hired team members
- Trained employees on new software with minimum level of frustration and training friction.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Provided technical support during online training events using web conferencing tools.
- Assisted in developing training plans for new hires and existing employees.
- Implemented performance management systems to track employee progress against established goals.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Maintained accurate records of all completed trainings in the organization's Learning Management System.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
Manager of Medical Administration
United States Air Force
San Antonio, TX
06.2015 - 06.2021
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Financial reconciliations.
- Open and close office/daily operations.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Edited documents to improve accuracy of language, flow, and readability.
- Give presentations using spreadsheets, MS Office.
- Set up conference rooms, technology, and materials to facilitate meetings.
- Managed physicians, non-clinical, and clinical staff on base.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Patient Service Representative III
BayCare Medical Group
Tampa, FL
08.2011 - 05.2015
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Reviewed and corrected claim errors to facilitate smooth processing.
- scheduled appointments.
- Balanced deposits and credit card payments each day.
- Generated monthly statements to check outstanding balances.
- Reviewed daily care slips for doctors.
- Compiled and reviewed medical charts.
- Verified insurance and eligibility.
- Updated patient demographics and information.
- Scheduled patient appointments and processed referrals.
- Billing and Coding
- Explained patient financial responsibilities and developed payment plans.
- Ordering Office Supplies
- Opened and Closed office
Education
Medical Assistant
United States Airforce Medical Technical
San Antonio, Tx2016
General Studies
Hillsborough Community College
Tampa, FL2011
High School Diploma -
Bishop Verot Catholic High School
Fort Myers, FL2008
Skills
- Organizational Time Planning
- Strong Interpersonal Skills
- Skilled in Microsoft Office Applications
- Clerical Operations Management
- Skilled in Task Prioritization
- Healthcare Administration Experience
- Detail-Oriented
- Healthcare Software Proficiency
- Patient Care Training
- Online training experience
- Educational Facilitation
- Finance
- Medical Terminology Proficiency
- Program facilitation
- Technical training
- Project development
- Video instruction
- Leadership training
- Proficient in CPT and ICD Code Application
- Training material updates
- Verbal and written communication
- New hire on-boarding
- Process Optimization
- Staffing and workflow planning
- Problem-solving abilities
- Great critical thinking skills
- Positive communication skills
Accomplishments
- Air Force Achievement Medial
References
References available upon request.
Timeline
Training Specialist
BayCare Health System Inc.
11.2022 - Current
Manager of Medical Administration
United States Air Force
06.2015 - 06.2021
Patient Service Representative III
BayCare Medical Group
08.2011 - 05.2015
Medical Assistant
United States Airforce Medical Technical
General Studies
Hillsborough Community College
High School Diploma -
Bishop Verot Catholic High School
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