RUFUS MATHEW

As a Front Desk Agent at Princess Lodges, I was responsible for providing exceptional guest services to a diverse clientele from across the United States and around the globe. My role encompassed a wide range of duties, including managing the check-in and check-out processes, handling cashier responsibilities, and providing outstanding customer service. I utilized various software systems to efficiently manage guest information and transactions while serving as a central communication hub for coordinating with other departments. This required strong multitasking abilities, as I answered phone calls, responded to guest inquiries, and ensured seamless communication with housekeeping, maintenance, and other teams to address guest needs promptly.

In addition to my front desk duties, I actively promoted and sold tours and excursions, utilizing upselling techniques to enhance guest experiences and contribute to the lodge's revenue. I demonstrated a strong ability to handle high-pressure situations, resolving guest issues and complaints with professionalism and a focus on creating positive outcomes. My role required the ability to manage hundreds of guests daily while maintaining a welcoming and efficient environment. Through these experiences, I developed exceptional organizational skills, attention to detail, and the ability to work effectively in a fast-paced, dynamic environment. My commitment to guest satisfaction and ability to manage multiple tasks simultaneously were key to my success in this role.

• As a Back of the House Member at Gentle Bens, I am responsible for supporting the kitchen and culinary team in various tasks
• I assist with food preparation, ensuring ingredients are properly measured and stored
• I maintain cleanliness and organization in the kitchen, following food safety standards and guidelines
• I work collaboratively with the team to ensure smooth operations and timely delivery of food orders
• Additionally, I utilize my organizational skills to manage inventory and track supplies.

• IT intern that is driven and meticulous, with a solid background in coding and programming languages like Python, R, and SQL, as well as expertise with data analysis programs like Excel
• Knowledgeable about developing and optimizing solutions using a variety of Integrated Development Environments (IDEs), including Anaconda, Visual Studio Code, and Jupyter
• Looking for a chance to share my knowledge and abilities in a fast-paced IT setting.

Volunteered as part of a dedicated team for flood relief efforts, where we collaborated to clean and organize affected areas after a devastating flood. Responsibilities included removing debris, sanitizing flooded homes, and sorting donated goods to ensure efficient distribution to those in need. Worked closely with local residents and emergency response teams, demonstrating strong teamwork, problem-solving skills, and adaptability in challenging conditions. Through this experience, I developed a deeper understanding of community resilience and the importance of effective communication and leadership in crisis situations.