Entry-level technical support professional with emerging expertise in cybersecurity and a strong background in customer service, troubleshooting, and data-driven problem-solving. Completed Google Cybersecurity Certificate, with hands-on practice in incident response, vulnerability assessment, and malware analysis through lab simulations. Skilled at explaining technical concepts in clear terms and committed to safeguarding digital assets. Conducted simulated cybersecurity incident investigations, producing detailed incident reports with recommended solutions. Vulnerability scans in a controlled environment, documenting risks, and proposing mitigation strategies.