Rufus Stone
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Customer Service Rep
Centerpoint Energy
09.2023 - 09.2024
- Managed incoming calls from utility customers, handling up to 100 calls daily
- Initiated service requests, resolved customer complaints, and promoted protection plans to meet sales targets
- Ensured a positive CPH ratio hourly to align with company standards
- Demonstrated strong communication and problem-solving skills in addressing customer needs
- Collaborated with team members to deliver exceptional customer service experience.
Lead Concierge
Stratton Amenities
11.2021 - 09.2023
- Demonstrated ability to manage resident experiences, respond quickly to guest needs, and effectively communicate between departments
- Proven track record of thriving in high-stress environments with professionalism and courtesy
- Strong collaboration skills to work in coordination with apartment staff and management at all times
- Exceptional problem-solving skills to address any issues that may arise
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Office Administrator
Ceco Concrete Construction
05.2019 - 12.2021
- Developed and maintained strong relationships with customers, vendors, and guests to uphold a professional image of the company
- Created and updated detailed spreadsheets and presentations for regular updates to upper management
- Provided comprehensive administrative support to a team of 15+ coworkers to ensure smooth office operations
- Managed and supervised a team of 3 administrative assistants to ensure timely and high-quality completion of tasks
- Implemented efficient office procedures to streamline workflow and increase productivity
- Organized and coordinated office events and meetings to facilitate communication and collaboration among team members.
Front Desk Night Supervisor
Sleep Inn & Suites
02.2017 - 05.2019
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues during overnight shifts.
- Streamlined check-in and check-out processes for guests, ensuring a smooth and efficient experience.
- Interviewed, hired, coached, and developed front office associates.
- Provided exceptional customer service through prompt communication via phone calls, emails, or face-to-face interactions.
Education
Bachelor's - English
Texas Southern University
Houston, TX05.2023
Skills
- Customer service
- Computer literacy
- Microsoft Excel
- Microsoft Word
- Data Entry
- Call center experience
- Problem-solving abilities
- Active Listening
Timeline
Customer Service Rep
Centerpoint Energy
09.2023 - 09.2024
Lead Concierge
Stratton Amenities
11.2021 - 09.2023
Office Administrator
Ceco Concrete Construction
05.2019 - 12.2021
Front Desk Night Supervisor
Sleep Inn & Suites
02.2017 - 05.2019
Bachelor's - English
Texas Southern University
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