Rugare Tshuma
Houston,TX
Summary
Instrumental IT Officer bringing more than 3 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
IT Officer
Carnival Cruise Lines
12.2022 - Current
- Customized and repaired technology based on staff requests.
- Installing, configuring and maintaining the company's IT framework
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Support-technician and ICT Teacher
Lingfield Advent School
01.2022 - 10.2022
- Preparing and delivering Cambridge ICT lessons from form 1-4
- Installation of applications, updating the school website
- Trained users on how to operate components and systems.
- Walked individuals through basic troubleshooting tasks.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
Midlands State University
01.2020 - 12.2021
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers.
Education
No Degree - Postgraduate Diploma- TECHVOC in Education
Gweru Polytechnic
Gweru, Zimbabwe11.2021
Bachelor of Science - Information Systems
Midlands State University
Gweru, Zimbabwe12.2017
Skills
- Managing Service Level Agreements
- Project Records
- Virtual Local Area Networks
- Risk Mitigation Planning
- Production Work
- Team Collaboration
Certification
- ITIL 4 Foundation License -Renew by 21 Apr 2026
Timeline
IT Officer
Carnival Cruise Lines
12.2022 - Current
Support-technician and ICT Teacher
Lingfield Advent School
01.2022 - 10.2022
IT Technician
Midlands State University
01.2020 - 12.2021
No Degree - Postgraduate Diploma- TECHVOC in Education
Gweru Polytechnic
Bachelor of Science - Information Systems
Midlands State University
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