Grace Rugerinyange
Bothell,WA
Summary
Dedicated Certified Nursing Assistant with expertise in patient care, vital signs monitoring, and compassionate support. Committed to enhancing patient comfort and well-being through personalized care and effective communication.
Overview
11
11
years of professional experience
Work History
Certified Nursing Assistant
Always Best Care
Seattle, WA
12.2025 - Current
- Assisted patients with daily living activities, promoting independence and comfort.
- Monitored vital signs, ensuring accurate documentation and timely reporting to nursing staff.
- Maintained cleanliness and organization of patient care areas, enhancing overall safety standards.
- Supported healthcare team by preparing and transporting patients for medical procedures.
- Educated patients on health maintenance and wellness practices during routine interactions.
- Participated in training sessions to enhance skills in patient care techniques and safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant
Eden Healthcare Services
Tukwila, WA
11.2025 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Maintained cleanliness and organization of patient environments, ensuring safety and comfort.
- Documented patient progress and care activities accurately in health records for continuity of care.
- Collaborated with multidisciplinary teams to develop personalized care plans for optimal outcomes.
Shift Lead Manager?/Pharmacy Assistant
Walgreens
Bothell, WA
02.2018 - Current
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff, fostering a collaborative work environment.
- Implemented inventory management processes, enhancing stock accuracy and minimizing shrinkage.
- Led team meetings to discuss sales goals and strategies for improvement.
- Coordinated scheduling, optimizing labor costs while maintaining service levels.
- Resolved customer concerns promptly, improving satisfaction ratings.
- Monitored compliance with safety regulations, reducing workplace incidents.
- Analyzed sales data to identify trends, driving strategic product placement decisions.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Established strong relationships with vendors, negotiating favorable contracts that benefited both parties financially while ensuring timely deliveries of required supplies.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
- Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
- Improved team productivity by implementing efficient scheduling and task delegation.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
- help in giving Medicine
- Supervise in Pharmacy Inventory
Caregiver
1st Blissful Abode Afh
Everett, WA
03.2025 - 01.2026
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored and documented changes in client health and behavior for care assessments.
- Developed personalized care plans in collaboration with healthcare professionals and families.
- Provided companionship and emotional support to enhance clients' quality of life.
Teller
Boeing Employees Credit Union
Everett, WA
02.2021 - 11.2025
- Processed customer transactions efficiently, ensuring compliance with financial regulations and policies.
- Resolved customer inquiries and issues, enhancing overall service satisfaction through effective communication.
- Maintained accurate cash drawer balances, demonstrating attention to detail in daily reconciliations.
- Trained new tellers on procedures and best practices, fostering a collaborative team environment.
- Identified opportunities for operational improvements, streamlining transaction processes for enhanced efficiency.
- Coordinated promotional activities for credit union products, driving member engagement and awareness.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
Administrator
Clinton Health Access Initiative
Rwanda
02.2016 - 08.2018
- Managed operational workflows to enhance service delivery and efficiency across programs.
- Coordinated cross-functional teams to align project goals with organizational priorities.
- Developed and implemented administrative processes that improved communication and collaboration.
- Oversaw scheduling and logistics for training sessions, ensuring optimal resource utilization.
- Processing Visa for Foreign Employees
- Hotel bookings
- Procurement
- Fleet Management
- Nursing delegates
Patient Care Coordinator
Kanombe Military Hospital
Rwanda
04.2015 - 06.2018
- Coordinated patient appointments and managed scheduling for optimal workflow efficiency.
- Developed and maintained strong relationships with patients, ensuring clear communication and support.
- Implemented electronic health record systems to streamline patient information access and retrieval.
- Collaborated with multidisciplinary teams to enhance patient care plans and outcomes.
- Coordinated patient appointments and follow-ups to enhance care continuity.
Floor Manager
Agarwal Eye Hospital
Rwanda
03.2015 - 07.2016
- Supervised daily operations, ensuring optimal patient flow and service quality.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
Education
Certificate For CNA - CNA
Medsmart Academy
Marysville, WA12-2025
Associate of Arts - Accounting And Finance
School of Finance
Kigali Rwanda09-2009
High School Diploma -
Taibah High School
Kampala Uganda12-2006
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Collecting vital signs
- Bathing assistance
- Compassionate
- Vital signs monitoring
- Dressing assistance
- Bedside manner
- Safety precautions
- Electronic charting
- Recording vital signs
- Compassionate caregiver
- Patient-focused care
- Mobility assistance
- Companionship and emotional support
- Documenting behaviors
- Feeding assistance
- Positioning patients
- Patient lifting
- Healthcare ethics
Languages
English
Full Professional
French
Elementary
Timeline
Certified Nursing Assistant
Always Best Care
12.2025 - Current
Certified Nursing Assistant
Eden Healthcare Services
11.2025 - Current
Caregiver
1st Blissful Abode Afh
03.2025 - 01.2026
Teller
Boeing Employees Credit Union
02.2021 - 11.2025
Shift Lead Manager?/Pharmacy Assistant
Walgreens
02.2018 - Current
Administrator
Clinton Health Access Initiative
02.2016 - 08.2018
Patient Care Coordinator
Kanombe Military Hospital
04.2015 - 06.2018
Floor Manager
Agarwal Eye Hospital
03.2015 - 07.2016
Certificate For CNA - CNA
Medsmart Academy
Associate of Arts - Accounting And Finance
School of Finance
High School Diploma -
Taibah High School