Ruggiero Stroppa-Soderberg
Miami,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Operations Dispatcher/Warehouse Worker
Cencora World Courier
Miami, FL
05.2022 - 04.2025
- Assigned and monitored routes for drivers to ensure timely deliveries.
- Monitored GPS systems to identify traffic delays or other potential problems that may affect deliveries.
- Communicated with customers regarding order status or changes in delivery schedules.
- Provided support to drivers by answering questions about routes or providing additional resources as needed.
- Prepared detailed reports on operational performance metrics such as cost savings, turnaround times.
- Maintained records of all delivery activities including driver information, vehicle maintenance, and customer data.
- Collaborated with third-party vendors to arrange transportation services for goods.
- Organized and tracked orders, shipments, and stock levels in the warehouse.
- Ensured compliance with local laws regarding cargo handling procedures at loading docks and warehouses.
- Processed invoices for payment of freight charges and other related expenses.
Delivery Associate
Hermes Deliveries LLC
El Portal, FL
06.2021 - 04.2022
- Delivered items to customers and presented invoices for payments.
- Communicated effectively with dispatch regarding delivery progress and route detours.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Sales Associate
H&M Hennes & Mauritz
Miami, FL
10.2017 - 05.2021
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Met merchandise processing standards and maintained organized and accessible work area.
- Adhered to company initiatives and achieved established goals.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reduced process lags by training employees on best practices and protocols.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
Sales Associate
Forever 21
Miami, FL
06.2016 - 09.2017
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Met merchandise processing standards and maintained organized and accessible work area.
- Built and maintained relationships with peers and upper management to drive team success.
Cashier
Dairy Queen
Miami, FL
12.2015 - 05.2016
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
Education
High School Diploma -
South Miami Senior High School
Miami, FL06.2016
General Studies
George T. Baker Aviation TC
Miami, FLSkills
- Problem solving
- Effective communication
- Workload prioritization
- Forklift Certified
- Record keeping
- Time management
Timeline
Operations Dispatcher/Warehouse Worker
Cencora World Courier
05.2022 - 04.2025
Delivery Associate
Hermes Deliveries LLC
06.2021 - 04.2022
Sales Associate
H&M Hennes & Mauritz
10.2017 - 05.2021
Sales Associate
Forever 21
06.2016 - 09.2017
Cashier
Dairy Queen
12.2015 - 05.2016
High School Diploma -
South Miami Senior High School
General Studies
George T. Baker Aviation TC
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