Ruha Moore
Portland,Oregon
Summary
Dynamic professional with over 16 years of experience in sports marketing, specializing in reporting, order management, and material lifecycle management. Proven track record of driving successful marketing initiatives and optimizing processes to enhance operational efficiency. The transition to a planner role aligns perfectly with a strong foundation in strategic planning and execution. Eager to leverage expertise to contribute effectively to Jordan Sports Marketing's goals and vision.
Overview
25
25
years of professional experience
Work History
Global Sport Marketing Systems Analyst
Nike
Beaverton, OR
02.2019 - Current
- Analyzed system requirements to enhance operational efficiency and support business objectives.
- Collaborated with cross-functional teams to design and implement system updates.
- Developed comprehensive documentation for system designs, ensuring clarity and adherence to project specifications.
- Conducted user training sessions, fostering knowledge transfer and increasing system adoption rates among staff.
- Lead data migration from AFS to S4 for Greater China, North America and EMEA.
- Provide reporting to all planners for clean up on old POs and coverage
Sport Marketing Supply Chain Analyst - North America Sports Marketing
Nike Inc.
Beaverton, Oregon
08.2017 - 02.2019
- Provides alignment to all touch points along the product supply chain, setting direction for tools and processes to ensure the success of order to delivery on contractual commitments and marketing initiatives.
- Collaborates with cross-functional teams to identify, escalate, and resolve issues related to allocations, planning and system inefficiencies, material conflicts, and/or development delays.
- Provides technical guidance with system application training (SAP AFS, Cognos, Winshutle), support documents, and planning tools to on-board and support new hires, marketing specialists, and regional partners.
- Collaborate and connect with technical teams with SAP enhancements and upgrades.
Order Management Analyst – Sports & Brand Marketing
Nike Inc.
Beaverton, Oregon
09.2008 - 08.2017
- Provided technical expertise, business systems analysis, issue resolution, and release management to large scale strategic projects. (Gameday, Rebound, NBA, Hurley, DC3).
- Provided project and transition management for Marketing while exceeding expectations and delivering results to ensure successful and timely implementations for project and team.
- Partner with project representatives, IT, and supply chain partners to gather requirements, collaborate on processes for a wide range of projects.
- Identify and assess gaps and risks with contingency plans for order management.
- Owned and drove SAP Security requirements for Comp Job roles within North America.
- Diagnosed and resolved SAP issues.
- Testing lead and coordinator for Comp Portal.
- Tracked and published issues within the DCs for Marketing order types.
Marketing Order Process Coordinator
Nike Inc.
Beaverton, Oregon
11.2006 - 09.2008
- Expert with all marketing categories, know their season start/finish, provided overall support and guidance to end-users and key business partners by diagnosing and resolving SAP Order Management issues including new user installs, system security, user notifications, troubleshooting and maintenance of list of values.
- Provided training to Marketing users (and key business partners) in a 1-on-1, small group, or classroom setting as dictated by the nature of the training (i.e. new user, remedial/refresher, or new functionality).
- Developed expertise in SAVR (Marketing Events) process, shared knowledge with teams, developed/enhanced documentation and promote to functional marketing business teams.
- Served as Order Management subject matter expert in support of ECS on Nike 10.0 project.
- Monitored and evaluated end-user performance (including requests made by marketing end-users to the OM Help List) as it pertains to order accuracy. Communicated performance to Marketing management through the CSR Scorecard on a quarterly basis and include user specific details for all users performing below established tolerances.
- Using the OM Support role as a platform, assess specific category business needs/requirements to enhance performance and efficiency as well as to drive system development to enhance performance and efficiency as well as to drive system development for areas such as SAP, BW, Brio/Hyperion etc., and manage the Kintena process for related issues; participated in QA testing as needed.
Senior Account Service Representative
Nike Inc.
Beaverton, Oregon
04.2005 - 11.2006
- Team lead for Tennis Specialty Accounts.
- Improved the customer service specialty by increased use of standardized reporting processes and formats.
- Provided detailed weekly reports to sales reps and customer service representatives.
- Data and technical resource and tester for IT services.
IT Customer Service Business BSA – US Customer Service
Nike Inc.
Beaverton, Oregon
01.2004 - 04.2005
- Collaborate with internal and external stakeholders to drive the business and help to identify “pain points”. Act as a liaison between IT and the business.
- Manage OM activities to ensure a successful implementation. Identify scope, plan resources, implement test plans, write scripts, lead test execution; assist in transition management; provide status updates to leadership.
- Devote order management task communication and execution across the department.
- Participated in weekly management meetings and communicated within matrix on order management projects, transition management, and teamwork.
- Identify and assess gaps and risks with contingency plans for order management; escalate and communicate analysis to leadership.
Senior Customer Service Representative – US Customer Service
Nike Inc.
Beaverton, Oregon
07.2001 - 01.2004
- Managed a large amount of soccer and running specialty accounts.
- Provided detail report to sales reps for futures and at once orders.
- Facilitated testing for SAP releases for specialty customer service.
- Team Lead tester for Nike.net Implementation.
- Collaborated reports for all specialty accounts for customer service.
Education
Bachelors - Public Policy and Public Administration
Western Oregon University
01.1994
Skills
- Operational efficiency
- Project coordination
- Cross-functional team leadership
- Project execution
- Inventory control
- Fulfillment coordination
- Supply chain coordination
- Test management coordinator
Timeline
Global Sport Marketing Systems Analyst
Nike
02.2019 - Current
Sport Marketing Supply Chain Analyst - North America Sports Marketing
Nike Inc.
08.2017 - 02.2019
Order Management Analyst – Sports & Brand Marketing
Nike Inc.
09.2008 - 08.2017
Marketing Order Process Coordinator
Nike Inc.
11.2006 - 09.2008
Senior Account Service Representative
Nike Inc.
04.2005 - 11.2006
IT Customer Service Business BSA – US Customer Service
Nike Inc.
01.2004 - 04.2005
Senior Customer Service Representative – US Customer Service
Nike Inc.
07.2001 - 01.2004
Bachelors - Public Policy and Public Administration
Western Oregon University
TECHNOLOGY
- Cognos
- Tableau
- SAP AFS AND S4
- Winshuttle
- Airtable
- Databricks
- NOW