Ruhina Kulsum

• Research project-A Study on performance of MRD in a corporate hospital. This study was performed to know the way of maintaining records, audits, observations and suggestion if any required in Continental hospital 11/19- 03/20
• Improved patient data accuracy by meticulously reviewing and updating and filling medical records.
• Assisted in maintaining a high level of data quality through regular audits of medical records for completeness and consistency.
• Reduced errors in record-keeping with careful attention to detail when transcribing physician notes and orders.
• Supported the transition to electronic health records by scanning and uploading physical documents into the digital system.
• Reviewed charts and flagged incomplete or inaccurate information.

• Assisted with special events and programs.
• Supported helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others
• Registrations, guiding and communicating with the International delegates,
• Team work, communicating with the back stage management team
• Improved overall event organization through regular communication with team members and supervisors regarding ongoing tasks and responsibilities.

• Streamlined event planning processes by implementing efficient organizational tools and strategies.
• Improved overall event organization through regular communication with team members and supervisors regarding ongoing tasks and responsibilities.
• Enhanced attendee satisfaction by providing timely and accurate information during the registration process.
• Optimized wait times at registration desks by implementing an effective queuing system to manage large crowds efficiently.
• Facilitated positive attendee experiences through clear communication, excellent customer service, and prompt problem-solving skills.

NAME OF THE PROJECT - A STUDY ON INCIDENTS IN A CORPORATE HOSPITAL.

DESCRIPTION- A Study deal with various incidents occurring in the hospital , its causes and to recommend the safety measures.

• Conducted routine audits, ensuring compliance with internal and external quality standards.
• Promoted a safety-first culture through active participation in safety meetings and adherence to protocols.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Maintained well-organized documentation for easy access and reference during projects'' life cycles.

Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.

• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Contributed to the achievement of departmental targets by consistently meeting or exceeding individual performance metrics.
• Assisted in the development of new team members by sharing knowledge and offering support during their onboarding process.