Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Hi, I’m

Ruhma Azhar

Harrisburg,PA

Summary

Experienced leader in customer service and food preparation seeking a management role to optimize team performance. Skilled in maintaining cleanliness, efficiency, and safety standards while adapting to operational changes. Recognized for reliability, effective communication, and dedication to delivering high-quality results. Professional in the service industry, prepared for collaborative roles in fast-paced environments with a proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.

Overview

7
years of professional experience
1
Certification

Work History

Amazon
Harrisburg, PA

Warehouse Worker
12.2024 - 04.2025

Job overview

  • Mastered all Inbound processes, streamlining workflows for the team.
  • Consistently achieved top performance in quality and productivity metrics.
  • Conducted safety evaluations and implemented measures to improve workplace safety.
  • Trained in spill management, ensuring proper containment and maintaining safe operating conditions.
  • Assisted in shift planning and conducted pile audits.

Durkin' Donuts
Baltimore, MD

Crew Member
05.2024 - 11.2024

Job overview

  • Provided fast and friendly customer service, ensuring a positive experience for guests.
  • Operated cash registers, processed payments, and handled transactions accurately.
  • Prepared and served coffee, beverages, and baked goods according to company standards.
  • Maintained cleanliness and organization of work areas, including food prep stations and dining areas.
  • Assisted with inventory management and restocking supplies as needed.
  • Worked collaboratively with team members to ensure efficient operations during peak hours.
  • Adhered to food safety and sanitation guidelines to maintain a clean and safe environment.

Edhi Welfare Organization
Rawalpindi, Punjab

Caregiver
09.2022 - 01.2024

Job overview

  • Offered companionship and kindness to elderly patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained a clean, safe, and well-organized patient environment.
  • Provided emotional support to seniors, fostering positive relationships, and enhancing their overall mental health.
  • Observed clients' health status to report changes and unusual occurrences to appropriate medical personnel.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained detailed records of client progress, regularly updating healthcare professionals on any changes or concerns.

Little Martians
Rawalpindi, Punjab

Teaching Assistant
04.2018 - 07.2022

Job overview

  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Supported classroom maintenance and upkeep, organized books, and materials.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided support during laboratory experiments, ensuring a safe and educational environment for students.

Education

Nisa Girls College
Kharian, Pakistan

High School Diploma
01.2019

University Overview

Hunnar Foundation
Kharian, Pakistan

Certificate from graphic designing
01.2023

University Overview

Skills

  • Leadership, creativity, problem-solving, and time management
  • Multilingual: Fluent in Urdu, Punjabi, Hindi, and English
  • Proficient in Microsoft Word, PowerPoint, Excel, and Access
  • Strong communication skills
  • Eager and quick learner
  • Customer service
  • Multitasking and organization

Accomplishments

Accomplishments
  • Resolved product issue through consumer testing.
  • Achieved results by completing task with accuracy and efficiency.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified teacher, Little Martians - April 2018- July 2022
  • Certified graphic designer, Hunnar Foundation - July 2023- December 2023

Languages

Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
English
Native or Bilingual

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Drawing and Painting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Road Trips
  • Train Travel
  • Video Gaming

Timeline

Warehouse Worker
Amazon
12.2024 - 04.2025
Crew Member
Durkin' Donuts
05.2024 - 11.2024
Caregiver
Edhi Welfare Organization
09.2022 - 01.2024
Teaching Assistant
Little Martians
04.2018 - 07.2022
Nisa Girls College
High School Diploma
Hunnar Foundation
Certificate from graphic designing

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