Rui Goncalves
Warren Township,NJ
Summary
A dedicated and experienced professional with a strong background in managing teams, operations, and owning a business. Seeking opportunities to leverage skills in a dynamic work environment.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Knock on Wood LLC
Warren, New Jersey
03.2009 - 02.2024
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Delivered excellent customer service to clients and fellow employees.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Project Manager
Alite Flooring
45 US-46, Pine Brook, NJ
01.2004 - 02.2009
- Developed and maintained project plans, timelines, and budgets.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Conducted periodic inspections of job sites for quality and progress.
- Drove continuous improvement of project delivery process by providing strong leadership.
Parts Technician
BMW
Springfield, New Jersey
05.2001 - 11.2003
- Inspected and tested parts for defects, ensuring compliance with quality standards.
- Maintained accurate records of parts received, stored and issued in accordance with company procedures.
- Assisted customers with selecting appropriate replacement parts for their vehicles.
- Verified that incoming shipments were complete and undamaged before signing off on delivery documents.
- Communicated effectively with colleagues in other departments to coordinate timely order fulfillment.
- Researched availability of requested parts from suppliers when necessary.
- Located and labeled parts to maintain organized inventory of stock.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Education
High School Diploma -
Union High School
Union06-1994
Skills
- Customer Relations
- Client Service
- Staff Management
- Staff Hiring
References
References available upon request.
Timeline
Owner/Operator
Knock on Wood LLC
03.2009 - 02.2024
Project Manager
Alite Flooring
01.2004 - 02.2009
Parts Technician
BMW
05.2001 - 11.2003
High School Diploma -
Union High School
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