Rui-Ming Liu
Morrisville,NC
Summary
Instrumental Customer Success Engineer bringing 5 years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at solving all kind of technical problems.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Success Engineer
HeadSpin
12.2021 - 03.2023
- Researched and addressed customer concerns regarding Headspin platform and how to integrate into their QA and monitoring needs.
- Ran training and education session with customers on the Headspin platform and Appium.
- Assumed ownership of customer facing technical support system.
Senior Consultant
AppDynamics
05.2021 - 12.2021
- Technical advisor to customers to ensure their technical needs are met using the AppDynamics platform.
- Provided direction and guidance to APM process improvements and established policies.
- Integrated third-party tools and components with AppDynamics.
- Integrated AppDynamics to provide application and resource monitoring on Kubernetes, Openshift, and VMWare Tanzu.
- Integrated AppDynamics to provide application and resource monitoring on GCP, AWS and Azure environments.
- Worked closely with Customer Success team to maintain and expand customer accounts.
Consultant
AppDynamics
02.2019 - 05.2021
- Onboarded customers and setup AppDynamics platform and agents
- Focus on Application monitoring (Java, .NET, python), Database monitoring, End user monitoring (browser and mobile) and Analytics with APM metrics.
IT Consultant
FDM Group
10.2016 - 01.2019
- Contractor to provide professional services to customers regarding AppDynamics.
- Java application development.
Education
Bachelor of Science - Computer Science
North Carolina State University
Raleigh, NC12.2014
Skills
- Container management: Kubernetes, Openshift
- Cloud providers: AWS, GCP
- Programming: Java, Python
- APM/Monitoring: New relic, Appdynamics
- Automation/QA: Selenium, Appium
Certification
ITILv3
Timeline
Senior Customer Success Engineer
HeadSpin
12.2021 - 03.2023
Senior Consultant
AppDynamics
05.2021 - 12.2021
Consultant
AppDynamics
02.2019 - 05.2021
IT Consultant
FDM Group
10.2016 - 01.2019
Bachelor of Science - Computer Science
North Carolina State University
Similar Profiles
Prathitha IyengarPrathitha Iyengar
Director of Product Marketing at HeadSpinDirector of Product Marketing at HeadSpin
Subhajit PaulSubhajit Paul
Account Manager at HeadSpinAccount Manager at HeadSpin
Vinoth YuvarajanVinoth Yuvarajan
Senior Director at Headspin Technologies Pvt LtdSenior Director at Headspin Technologies Pvt Ltd
Milagro Camargo SanjurMilagro Camargo Sanjur
Business Access Specialist at UNC HealthBusiness Access Specialist at UNC Health
Cristian SilvaCristian Silva
Park Manager at Urban Air Adventure ParkPark Manager at Urban Air Adventure Park