Ruidherson Senatus
Mansfield,USA
Summary
Experienced account manager focused on delivering exceptional service in risk management and operational efficiency. Demonstrated ability to drive revenue growth by securing new clients and maintaining strong relationships with current accounts. Known for achieving results through effective communication and negotiation strategies. Committed to resolving client issues promptly and effectively.
Overview
10
10
years of professional experience
Work History
Account Manager
Northeast Security
Wellesley, Massachusetts
09.2023 - Current
- Managed security services to protect client assets and ensure personnel safety.
- Build collaborative relationships with the client, external partners, and corporate leadership through frequent engagements, reviews, and security planning.
- Monitored activities to prevent dangerous incidents through strict protocol enforcement.
- Delivered outstanding customer service by implementing site-specific policies and emergency responses.
- Supervised and trained new security officers on compliance with protocols and client expectations.
- Acquired new permanent and temporary contracts from clients to expand business.
- Oversaw daily operations of security staff, including scheduling and performance evaluations.
- Managed a team of 15 security officers while providing guidance, feedback, and discipline if needed.
- Achieved all contractual hours with maximum 3% non-billable overtime.
- Conducted inspections of sites and equipment to verify adherence to safety standards.
Security Site Supervisor
Tarian Group (RSIG)
Cambridge, USA
09.2022 - 09.2023
- Assigned staff to patients based on unique requirements for optimal care.
- Reported incidents involving patients and ensured law enforcement follow-up when necessary.
- Provided constant observation support to nursing staff for patient safety.
- Prevented patients from aggravating injuries or engaging in self-harm.
- Delivered emotional and physiological social support to enhance patient well-being.
- Notified nursing staff of any behavioral changes in patients.
- Anticipated patients' needs and selected appropriate responses in various situations.
- Supervised security personnel to uphold compliance with safety protocols.
Security Supervisor
Allied Universal
Boston, USA
12.2021 - 09.2022
- Performed foot and vehicle patrols across all interior and exterior areas.
- Monitored CCTV and alarm systems, controlling access and egress effectively.
- Composed detailed reports on security incidents, documenting irregular activities thoroughly.
- Responded calmly to critical situations, employing effective problem-solving techniques.
- Supervised security personnel at multiple locations to enforce safety protocols consistently.
- Detected suspicious activities through surveillance systems and responded promptly.
- Interceded in escorting individuals as required, maintaining safety standards.
- Reported inappropriate behavior or suspicious objects to client without delay.
Assistant Lab Technician
Bunker Hill Community College (Science Dept.)
Boston, USA
10.2019 - 12.2021
- Maintain proper lab environment before each lab.
- Perform specific tasks such as preparation of gels, buffer solutions.
Student staff/ Mentor
Bunker Hill Community College
Boston, USA
10.2019 - 12.2021
- Assist new students with registration for first semester.
- Answer questions and concerns of students about school related problems.
Assistant Manager
Hotel Florita
Jacmel, Haiti
09.2015 - 04.2018
- Facilitated training for new employees and maintained sales-related records.
- Served as liaison between police district and hotel to ensure regular patrolling.
- Assisted in managing daily hotel operations and enhancing guest services.
- Oversaw inventory management, ensuring optimal supply levels.
- Resolved guest inquiries and issues promptly to maintain satisfaction.
- Analyzed data from security footage and sales records to identify theft patterns.
- Monitored employee attendance, timekeeping, and payroll data for accuracy.
Education
Bachelor of Science - Business Administration
University of The People
Pasadena, CA12-2026
AS - Biotechnology
BUNKER HILL COMMUNITY COLLEGE
Boston12.2021
Skills
- Security and risk management
- Compliance enforcement
- Staff training and supervision
- Access control
- Budgeting and profitability
- Safety assessment
- Performance evaluation
- Problem solving
- Multilingual communication
- Conflict resolution
- Attention to detail
- Team leadership
- Strategic planning
- Workforce scheduling
- Quality assurance
- Employee motivation
License and certifications
- LTC 'LICENSE TO CARRY'
- First Aid certification
Timeline
Account Manager
Northeast Security
09.2023 - Current
Security Site Supervisor
Tarian Group (RSIG)
09.2022 - 09.2023
Security Supervisor
Allied Universal
12.2021 - 09.2022
Assistant Lab Technician
Bunker Hill Community College (Science Dept.)
10.2019 - 12.2021
Student staff/ Mentor
Bunker Hill Community College
10.2019 - 12.2021
Assistant Manager
Hotel Florita
09.2015 - 04.2018
Bachelor of Science - Business Administration
University of The People
AS - Biotechnology
BUNKER HILL COMMUNITY COLLEGE