Javier Ruiz
Montgomery,AL
Summary
Skilled Support Technician with experience in troubleshooting, system maintenance and customer support. Strengths include strong problem-solving abilities, technical knowledge, and aptitude for learning new technologies quickly. Proven track record of improving system performance and resolving complex technical issues to ensure client satisfaction. Adept at delivering unparalleled technical support, my troubleshooting and remote support skills, significantly enhancing user satisfaction. Expert in Windows operating systems and network configuration, I excel in rapid issue resolution and user training, demonstrating a remarkable blend of technical proficiency and customer service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Technician
Oracle America, Inc
Montgomery, AL
08.2024 - Current
- Provided technical support to customers via phone, email and remote access applications.
- Installed, configured and maintained hardware and software components of computer systems.
- Resolved network connectivity problems for customers utilizing various networking protocols.
- Diagnosed system errors and troubleshot technical issues for clients.
- Assisted in the development and implementation of new processes related to IT support activities.
- Tested new software releases prior to deployment by end-users.
- Tracked all open tickets in a ticketing system database with complete resolution details.
- Answered use and repair questions via in-person, email, and telephone requests.
- Updated software versions with patches and new installations to close security loopholes and protect users.
Technical Specialist
CNHI LLC
Montgomery, AL
05.2022 - 11.2023
- Provided technical assistance to clients by troubleshooting system problems.
- Performed regular maintenance on servers and other networking equipment.
- Created user accounts, managed passwords, configured access rights, and provided training when necessary.
- Tested new products prior to deployment in order to verify compatibility with existing systems.
- Assisted with the development of disaster recovery plans in case of system outages or data loss.
- Provided training on desktops, laptops and mobile devices for company users.
- Utilized knowledge of applications, programming and systems functionality to assist employees with technical needs.
- Troubleshot and resolved problems with programs and systems.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Oversaw the migration of legacy systems to modern platforms, minimizing downtime and data loss.
- Assisted in the installation, testing and maintenance of hardware and software systems.
Traveling IT Technician
ABBTECH Professional Resources
Montgomery, AL
08.2020 - 01.2021
- Provided on-site installations, upgrades, and support for both existing and new hardware and software.
- Resolved hardware issues including replacing parts as necessary.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
- Installed new software on Dell and HP computers, and set up workstations.
- Experience using Mac desktops and laptops.
- Troubleshot laptop and desktop issues in a Windows environment.
- Managed all desktop and laptop computer cabling.
- (DMT) Migrated data using servers or USBs, automatically or manually.
- Shipped and handed all new laptops to end users.
- Provided end-user software troubleshooting and support.
- Set up user profiles on local machines according to established standards.
- Maintained positive working relationship with fellow staff and management.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Oversaw daily performance of computer systems.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Technical Support Intern
Montgomery Police Department
Montgomery, AL
01.2020 - 05.2020
- Monitored activity within the community using traffic cameras and other resources.
- Utilized social media outlets to assist in researching and identifying suspects.
- Collaborated with other departments within the organization on projects related to technical support operations.
- Oversaw daily performance of computer systems.
- Developed user guides and training materials for new products or services.
- Monitored system performance metrics to detect potential problems before they occur.
- Investigated reported bugs, identified root cause, and worked with developers to resolve them quickly.
Technical Support (Internship)
Alabama Office of Courts
Montgomery, AL
09.2019 - 12.2019
- Created user accounts and managed access privileges on networked systems.
- Documented all help desk activities including customer inquiries, resolutions, system configurations.
- Set up virtual private networks for secure remote access.
- Used remote login tools to assist clients with technical and product questions.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
- Set up equipment for employees, ensuring proper installation of cables and operating systems.
- Troubleshot client/customer issues and requests.
- Tracked customer service tickets throughout the state of Alabama.
- Oversaw daily performance of computer systems.
Education
Associate of Applied Science - Computer And Information Systems Security
Troy University
Troy, AL01-2027
Associate - Computer Information Systems
Trenholm State Community College
Montgomery, AL05.2020
Skills
- Microsoft Office 365
- Troubleshooting
- Technical Support
- Windows operating systems
- Data migration
- Printer connectivity
- Gmail and iCloud emails
- Remote support
- Repair skills
- Data recovery
- Issue resolution
- User training
- Ticket management
- Troubleshooting skills
- Application support
- Network configuration
- Technical support
Certification
CompTIA Security Certification, 05/01/21
References
References available upon request.
Timeline
Support Technician
Oracle America, Inc
08.2024 - Current
Technical Specialist
CNHI LLC
05.2022 - 11.2023
Traveling IT Technician
ABBTECH Professional Resources
08.2020 - 01.2021
Technical Support Intern
Montgomery Police Department
01.2020 - 05.2020
Technical Support (Internship)
Alabama Office of Courts
09.2019 - 12.2019
Associate of Applied Science - Computer And Information Systems Security
Troy University
Associate - Computer Information Systems
Trenholm State Community College