Rujira Koontawee
Astoria
Summary
Dynamic professional with a proven track record at Coffee Concepts Retail, excelling in customer service and beverage crafting. Leveraged expertise in espresso preparation and multitasking to enhance customer satisfaction and streamline operations. Achieved significant improvements in order accuracy and productivity at Hospitality Marketing Concept, demonstrating strong time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista-sale
Coffee Concepts Retail
04.2015 - 07.2017
- Prepared and served beverages to enhance customer satisfaction.
- Ensured cleanliness of work area, maintaining a welcoming environment.
- Managed inventory levels to prevent shortages and ensure smooth operations.
- Assisted customers with menu selections, providing recommendations for a pleasant experience.
- Maintained equipment by performing regular cleaning and upkeep for efficient operations.
- Collaborated with team members to deliver quick and friendly service.
- Handled cash and card transactions to facilitate efficient check-out process.
- Prepared specialized drink orders to meet customer requests and preferences.
- Resolved customer complaints by providing prompt and effective solutions.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Fulfillment Officer
Hospitality Marketing Concept
08.2013 - 02.2015
- Facilitated cross-functional collaboration between sales, operations, and logistics teams to ensure smooth order processing from start to finish.
- Improved order accuracy by implementing a streamlined picking and packing process.
- Proactively identified potential bottlenecks in the fulfillment process, proposing solutions that resulted in increased productivity.
- Contributed to cost-saving initiatives by analyzing shipping methods and identifying opportunities for improvement.
- Reduced fulfillment errors by closely monitoring inventory levels and conducting regular audits.
- Collaborated with team members to optimize workflow efficiency and meet order deadlines.
- Participated in regular inventory counts for maintaining accurate records of stock levels at all times.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
Education
Bachelor Of Business Administration - Aviation Business Management
Mae Fah Luang University
Chiang Rai, Thailand03.2013
Skills
- Customer service
- Latte Art
- Brewing method
- Espresso preparation
- Beverage crafting
- Product knowledge
- Food Handler certification
- Cash handling
- Multitasking
- Time management
Certification
- Certificate of Completion for the Croissant Class at Bake Atelier by Bangsaen Bakery
- Certificate of The Barista course (18hours) at Le Cordon Bleu Dusit Culinary school
Timeline
Barista-sale
Coffee Concepts Retail
04.2015 - 07.2017
Fulfillment Officer
Hospitality Marketing Concept
08.2013 - 02.2015
Bachelor Of Business Administration - Aviation Business Management
Mae Fah Luang University
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