Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
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Rukhsar Pathan

North Brunswick,NJ

Summary

Results-driven professional with 7+ years of experience in claims and financial services. Currently transitioning into Software Engineering with a focus on building scalable and efficient software solutions. Pursuing a Bachelor of Science in Software Engineering and certified in CompTIA A+ and AWS Cloud Practitioner. Proficient in HTML, CSS, JavaScript, Python.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Customer Care Specialist (Remote)

Travelers Insurance
NJ
02.2018 - Current
  • Served as the initial point of contact for policyholders requiring assistance due to loss in auto, property, business or cyber liability
  • Managed high-volume calls and emails to establish accurate claim files.
  • Maintained electronic claim files as per required standards, documenting necessary information to evaluate coverage and assess loss scope.
  • Managed check verification and delivered financial information for resolved claims.
  • Provided remote guidance for basic technical aid on the organization's digital channels.
  • Collaborated with other departments within the organization to resolve complex problems.
  • Served as Subject Matter Expert to address queries of fellow Customer Service Specialists.

Financial Service Representative

Berkshire Bank
Farmington, CT
10.2017 - 02.2018
  • Provided product selection counseling, maximizing cross-selling opportunities and establishing new accounts
  • Maintained updated knowledge of banking regulations and internal policies/procedures for all products/services.
  • Supported the Branch Manager on an as-needed basis, helped conduct and take part in group meetings held at the branch.
  • Conducted OFAC verification for each account origination

Collections Specialist

Macy's (Credit Services)
Clearwater, FL
03.2016 - 06.2017
  • Managed collection activities for early-age delinquent accounts of Macy's, Bloomingdale's, and Co-brand cards with American Express through incoming and outgoing calls.
  • Organized debt recovery process by establishing payment schedule aligned with customer's financial status
  • Negotiated customer rates and managed payments through CRM software
  • Monitored compliance with the Fair Debt Collection Practices Act and state laws during customer contact.
  • Resolved disputes that arose from misapplied payments in an efficient and timely manner.

Education

Bachelor of Science - Software Engineering

Western Governors University (WGU)
Salt Lake City, UT
11-2025

Diploma in Business Administration - International Business -

International Institute of Management & Technical Studies, Gujarat, IN
01.2011

Skills

  • HTML/CSS
  • Python
  • SQL/PostgreSQL
  • GitHub/Gitlab/Git Bash
  • Software development lifecycle
  • Code debugging
  • Agile Methodology
  • Data structures and algorithms
  • Problem-solving skills
  • Project Management
  • Linux
  • Virtualization
  • Microsoft Office Suite
  • Software/Hardware Troubleshooting

Certification

  • CompTIA A+
  • AWS Cloud Practitioner

Timeline

Senior Customer Care Specialist (Remote)

Travelers Insurance
02.2018 - Current

Financial Service Representative

Berkshire Bank
10.2017 - 02.2018

Collections Specialist

Macy's (Credit Services)
03.2016 - 06.2017

Bachelor of Science - Software Engineering

Western Governors University (WGU)

Diploma in Business Administration - International Business -

International Institute of Management & Technical Studies, Gujarat, IN

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Rukhsar Pathan