Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Languages
Timeline
Hi, I’m

Rukia Abbas

Portland,Maine
Rukia Abbas

Summary

Customer service-oriented, self-motivated, and caring receptionist with extensive experience in resolving conflicts with customers. Friendly and efficient receptionist skilled in both verbal and written communications Experienced in assembling carts and selecting instruments and supplies for procedures. Competent in performing and documenting test results, restocking supplies and managing records. Focused on working quickly and accurately to maintain efficient facility operations. Meticulous technician with extensive experience in routine laboratory tasks. Skilled in sterilizing, testing and monitoring medical equipment with strong understanding of infection control practices. Responsible and committed to providing safe and reliable medical equipment to healthcare professionals. Responsible candidate eager to provide safe and efficient patient care. Strong knowledge of sterilization methods, safety protocols and equipment care. Knowledgeable in inventory control and recordkeeping. Reliable and dedicated to providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
years of professional experience
1
Certification

Work History

Maine Medical Center

Patient Access Associate
08.2020 - Current

Job overview

  • Successfully managed information using epic confidentiality software, including sign-in, patient records, and billing with 100% accuracy
  • Handled incoming and outgoing telephone calls with an overall customer satisfaction of 95% in 2020 and 2021
  • Greeted patients, signed them in, and directed them to their destination
  • Performed administrative and clerical tasks.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Contacted patients on annual renewal dates to offer assistance.
  • Demonstrated adaptability by readily adjusting to new software systems, policies, or procedures as required for organizational success.
  • Enhanced accuracy of demographic data collection by implementing thorough review processes before finalizing registrations or admissions documentation.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Greeted and assisted patients with check-in procedures.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Provided exceptional customer service to patients, addressing concerns and answering questions regarding the admissions process.
  • Contributed to increased hospital revenue by diligently verifying insurance coverage and obtaining necessary preauthorizations.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Promoted a positive work environment through effective collaboration with colleagues, fostering teamwork and mutual respect among staff members.
  • Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
  • Educated patients on importance of preventive health care and insurance coverage.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Provided excellent customer service to patients and medical staff.
  • Engaged with patients to provide critical information.
  • Resolved patient billing issues in line with established guidelines.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Organized and detail-oriented with a strong work ethic.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed and maintained courteous and effective working relationships.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Maine Medical Center

Sterile Processing Technician
09.2023 - Current

Job overview

  • Developed and maintained medical equipment databases.
  • Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
  • Evaluated medical equipment and recommended upgrades when necessary.
  • Wrapped trays, instrument packs, and sets.
  • Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Improved quality assurance processes by implementing documentation procedures for all stages of the sterilization process.
  • Provided support to medical staff in resolving medical equipment problems.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
  • Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
  • Enhanced patient outcomes by ensuring the consistent provision of high-quality, sterile medical equipment and supplies during surgical procedures.
  • Ensured strict adherence to regulatory guidelines during decontamination processes, mitigating risks associated with improper handling of biohazardous materials.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Inspected sterile package integrity prior to distribution.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Recorded biologicals and test results.
  • Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
  • Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
  • Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
  • Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Picked instruments and supplies for surgeries.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed strong communication and organizational skills through working on group projects.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked well in a team setting, providing support and guidance.
  • Delivered services to customer locations within specific timeframes.
  • Organized and detail-oriented with a strong work ethic.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Skilled at working independently and collaboratively in a team environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.

Hyatt Place

Front Desk Agent
06.2018 - 03.2020

Job overview

  • Verify customer information, and payment information
  • Fulfilling reservation requests by determining available rooms to meet each customer's desires
  • Achieved 95% customer satisfaction score based on feedback forms.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.

Holiday inn

Hostess And Waitress
03.2019 - 08.2019

Job overview

  • Ensured optimal guest experience by seating guest, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude
  • Managed orders and accompanying financial transactions using digital point of sale system.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Answered phone calls to take orders, give information and document reservations.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Leveraged POS system to manage sales transactions, process credit cards and print receipts.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Strengthened team morale by fostering an atmosphere of collaboration, mutual respect, and open communication among all staff members.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.

Education

Portland High School
Portland, Maine

Diploma
06.2012

Southern Maine Community College
South Portland, ME

Associate of Science
06.2025

Skills

  • Team Work
  • Insurance Verification
  • Proficient At Multitasking
  • Critical Thinking
  • Verbal and Written communication
  • Handling pressure and tolerating stress
  • 10 Years customer service experience
  • Ability to maintain current and future clients
  • Knowledge of Open-Table, Opera, Night Vision
  • Knowledge of On-Queue, Epic Confidentiality
  • Professionalism
  • Efficiency
  • Attention to detail
  • Customer Focus
  • Case cart assembly
  • Surgical Equipment Tray Preparation
  • Decontaminating surgical instruments
  • Time Management
  • Low-Temperature Sterilization
  • Instrument Cleaning and Sterilization
  • Professional Demeanor
  • Equipment monitoring
  • Written Communication
  • Active Listening
  • Documentation And Reporting
  • Chemical Handling
  • Instrument Decontamination
  • Assembling case carts
  • Sterile Storage
  • Self Motivation
  • Equipment Inspection
  • Picking instruments

Certification

  • Moment To Shine - Excellence
  • Moment to Shine - Patient Centered
  • Moment To Shine - Ownership
  • Moment to Shine - Integrity

Accomplishments

  • Achievements/Tasks

Personal Information

Title: Customer Service Representative

Languages

Arabic
Full Professional

Timeline

Sterile Processing Technician

Maine Medical Center
09.2023 - Current

Patient Access Associate

Maine Medical Center
08.2020 - Current

Hostess And Waitress

Holiday inn
03.2019 - 08.2019

Front Desk Agent

Hyatt Place
06.2018 - 03.2020

Portland High School

Diploma

Southern Maine Community College

Associate of Science

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Rukia Abbas