Rukia Abdullahi
Las Vegas,NV
Summary
Professional with strong experience in managing front-desk responsibilities in salon environment. Skilled in client scheduling, customer service, and handling administrative tasks with precision. Known for effective team collaboration, adaptability, and delivering consistent results. Reliable and personable, with focus on enhancing client experiences and supporting salon operations.
Experienced with handling client relations and appointment scheduling in salon setting. Utilizes strong organizational skills to maintain smooth front desk operations. Track record of providing excellent customer service and maintaining welcoming environment for clients.
Experienced with handling daily laundry operations, including washing, drying, and folding garments. Utilizes effective techniques for stain removal and fabric care to maintain high standards of cleanliness. Knowledge of operating and troubleshooting laundry equipment, ensuring smooth and efficient workflow.
Overview
5
5
years of professional experience
Work History
Salon Receptionist
Lavish Nail Lounge
02.2023 - 10.2025
- Managed appointment scheduling using salon management software to optimize client flow.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Coordinated with stylists to ensure timely service delivery and client satisfaction.
- Maintained cleanliness and organization of reception area to enhance guest experience.
- Implemented new check-in procedures that improved overall workflow efficiency at the front desk.
- Trained new reception staff on operational protocols and customer service best practices.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
- Implemented effective appointment reminder system via phone calls or text messages to reduce no-shows and last-minute cancellations.
- Laundry and Cleaning
Customer Service Cashier
The Home Depot
04.2021 - 01.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, providing exceptional service to enhance satisfaction.
- Managed cash register operations, ensuring balanced cash drawers at shift end.
- Trained new staff on customer service protocols and operational procedures.
- Coordinated with team members to streamline workflow during peak hours for improved service delivery.
- Maintained a clean and organized checkout area to promote a positive shopping environment.
- Resolved customer complaints effectively, fostering loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma -
Valley High School
Las Vegas, Nevada 05-2025
Skills
- Reception area maintenance
- Appointment scheduling
- Strong organization
- Phone etiquette
- Customer service
- Instrument sanitizing
- Front of house supply stocking
- Guest relations
- Scheduling
- Administrative support
- Cleaning
- Laundry
Timeline
Salon Receptionist
Lavish Nail Lounge
02.2023 - 10.2025
Customer Service Cashier
The Home Depot
04.2021 - 01.2023
High School Diploma -
Valley High School