Summary
Overview
Work History
Education
Skills
Technical Experience
Certification
Timeline
Generic

Rukio Ismail

Grove City,OH

Summary

Junior developer with a passion for learning that is perfectly matched with a drive to succeed. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Technician

Amazon
10.2023 - Current
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
  • Monitored systems in operation and quickly troubleshot errors.
  • Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.

Sales Associate

Spectrum
08.2018 - 04.2023
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Contributed to a positive work environment by collaborating with team members and offering support when needed.
  • Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
  • Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.

Student AV Tech

OSU Wexner Medical Center
01.2018 - 06.2018
  • Set up audio and visual equipment
  • Resolved minor network and technical issues with AV equipment
  • Communicated and scheduled equipment reservations.

Sales Associate

Sears
08.2015 - 11.2017
  • Consistently over achieved sales goals individually and department wise
  • Provided customer service and assisted in purchase decisions
  • Roles in safety teams to regulate and implement safety policies.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Software Engineering Cert - Software Engineering

Per Scholas
Columbus, OH
04.2023

Bachelor of Science -

Columbus State Community College
Columbus, OH
05.2017

Skills

    • Object-Oriented Programming: Java
    • Web Application Development: HTML, CSS, JavaScript
    • Database Programming: JDBC, Table Design, SQL, PostgreSQL, E/R diagrams
    • Development tools and techniques: Agile, Unit Testing (JUnit), Integration Testing, Unix Command Line navigation, Git, IntelliJ
    • Desktop Technical Support
      • Technical Support
      • Software configuration
      • Network Troubleshooting
      • System Administration
      • Help Desk Operations

Technical Experience

  • Catering System Software, Developed in Java using OOP fundamentals using File I/O.
  • Reservation System Software, Developed a reservation software for venues in Java and PostgreSQL; ran integration tests; primarily developed in a command-line interface.
  • TEnmo Software, Developed a functional Venmo-like application using Spring Web MVC, Spring Boot, REST APIs, and Authentication to allow transfers to different users and store transfer details in a database.

Certification

Software Engineering Certificate

Timeline

IT Technician

Amazon
10.2023 - Current

Sales Associate

Spectrum
08.2018 - 04.2023

Student AV Tech

OSU Wexner Medical Center
01.2018 - 06.2018

Sales Associate

Sears
08.2015 - 11.2017

Software Engineering Cert - Software Engineering

Per Scholas

Bachelor of Science -

Columbus State Community College

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Rukio Ismail