Rukio Ismail
Grove City
Summary
Junior developer with a passion for learning that is perfectly matched with a drive to succeed. Savvy expert experienced in troubleshooting hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Center Associate
DB Schenker
06.2023 - Current
- Oversaw physical and systematic management of data center infrastructure, including hardware inventory receipt and server maintenance tasks
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data
IT Support Specialist
Able Signs & Lighting
04.2021 - 05.2023
- Used ticketing systems to manage and process support actions and requests
- Managed high levels of call flow and responded to technical support needs
- Installed and configured operating systems and applications
Student Teacher
Per Scholas
12.2020 - 09.2021
- Participated in ongoing professional development opportunities, staying current on trends and advancements in educational technology teaching methods
- Assessed student performance regularly through formative assessments, adjusting instruction as needed for optimal learning outcomes
Student AV Technician
Ohio State University
01.2019 - 03.2020
- Improved client satisfaction by promptly addressing AV equipment issues and providing efficient solutions
- Maintained up-to-date knowledge of industry trends and cutting-edge technology, incorporating new advancements into daily work processes
Education
Software Engineering Certificate - Software Engineering
Per Scholas
Columbus, OH09.2023
Bachelor of Science - Business Administration, Management Information Systems
The Ohio State University
Columbus, OH12.2022
Skills
- Programming/Scripting Languages: Java, Javascript,SQL, Visual Basic (VB)
- Operating Systems: Windows10, macOS
- Software & Tools: Microsoft Office365, Power BI, Active Directory, MaaS360, Remote Desktop
- Networking: Basic understanding of TCP/IP protocols
- Other Skills: Data entry, administrative support, inventory management
Certification
- CompTIA A+ Fundamentals Certification
- Software Engineering Certificate
Languages
English
Accomplishments
- Developed proficiency in programming languages such as HTML/CSS, Java, and JavaScript, enabling me to write clean, efficient code.
- Successfully built a full-stack web application from scratch, implementing both front-end and back-end functionality using React.js and Node.js, and ensuring user-friendly design and scalability.
- Completed intensive training in database fundamentals and software engineering.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased number of resolved job tickets by15% over previous year.
- Designed automated workflows for routine maintenance tasks, reducing manual intervention and improving system reliability.
Timeline
Data Center Associate
DB Schenker
06.2023 - Current
IT Support Specialist
Able Signs & Lighting
04.2021 - 05.2023
Student Teacher
Per Scholas
12.2020 - 09.2021
Student AV Technician
Ohio State University
01.2019 - 03.2020
Bachelor of Science - Business Administration, Management Information Systems
The Ohio State University
- CompTIA A+ Fundamentals Certification
- Software Engineering Certificate
Software Engineering Certificate - Software Engineering
Per Scholas
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