RUKIYA CHAVERS
Goodyear,AZ
Summary
Flexible, rapid learner who adapts easily to new environments and enjoys a challenge. Self-motivated professional with a commitment to quality. Strong communication, organizational and critical thinking skills. Self-driven, compassionate and holistic professional. Fluent in Spanish.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Health Screener and Health Coach
Lab Corp.
09.2019 - Current
- Provide health screening services to include fingerstick, blood pressure, body composition, height/weight, waist circumference, bone mineral density, and health coaching
- Present health educational programs, health awareness tables and educational materials
- In-depth review of all screening results with targeted education of chronic health conditions.
Chief Administrative Officer/Director of Operations
Helping Hand Wellness, LLC
02.2022 - 02.2023
- The Director of Operations (DOO) is a local leader who drives efforts to recruit, hire and retain a strong team, develop and maintain strong community relationships, and oversee clinical and quality performance
- The DOO is responsible for the overall direction of the community health and wellness agency's operations including performance in all of the company's four established "cornerstones": 1) Clinical, 2) Community, 3) Culture and 4) Finance
- As a member of the agency's key leadership team, the DOO establishes, implements and evaluates goals and objectives for community health and wellness services that meet and promote the standards of quality and contribute to the total organization and philosophy
- The Chief Administrative Officer (CAO) works with top-level executives to devise strategies and policies to meet the organization's objectives and goals, and reports on the performance of the various departments under the CAO's supervision directly to the CEO and board of directors
- The CAO is familiar with the workings of different departments, and knowledgeable about IRS laws and government regulations
- Essential functions include:
- Working in a team with top-level executives to devise strategies and policies to meet company goals
- Managing and supervising the day-to-day operations of various departments, such as finance, sales, HR, and marketing
- Managing budgets, hiring and contracting, and business negotiations
- Analyzing audit reports and formulating improvements to departmental workings
- Coordinating inter-departmental activities and delegating responsibilities to subordinates
- Compiling performance reports and reporting to the CEO and board of directors
- Ensuring all IRS laws, government regulations, and SEC rules are met.
Claims Adjuster
State Farm
09.2023 - 10.2024
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
SSVF/Healthcare Navigator and Program Coordinator Proxy
National Community Health Partners
10.2020 - 02.2022
- Connect Veterans to VA or to Community Providers for health care and work closely with the Veterans interdisciplinary team and NCHP Case Managers
- Act as the liaison between NCHP, VA and/or Community Providers
- Responsible for educating the Veteran and caregiver of all available services and assisting with establishing the appropriate referrals, based on the Veteran preference
- Ensure access to health care and other supportive services which include but are not limited to housing, transportation, accessing benefits, temporary financial assistance, and employment
- Assists with developing and implementing NCHP Veteran projects
- Creates functional strategies and objectives in-line with project services
- Knowledge in managed sub-functions and overall business management
- Develops strategic plans in relation to project and community needs
- Prepares project reports and submit to corporate office for review
- Implements quality and productivity standards
- Works closely with upper management in risk-management strategies and forecasting any situation that may negatively impact NCHP
- Supervises staff and promotes positive image of NCHP.
Nurse Case Manager
Oscar Health Insurance
09.2019 - 09.2020
- Work with non-clinical teammates in assisting members navigate the healthcare system
- Communicate with members via phone or secure messaging using clinical expertise in an unscripted way to provide education on health conditions, SDOH, new medications, and procedures
- Coach non-clinical teammates on how they can help add more clinical value to all member interactions
- Assist in the coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism
- Actively reach out to members undergoing difficult health challenges, develop care plans with them, and help guide them through the healthcare system to improve the overall experience
- Train newly hired LCSW and RNs to provide clinical case management services to all insured clients
- Lead Nurse Case Manager for a panel of clients enrolled in the Complex Case Management program.
Education
Master of Science (Nursing), Family Nurse Practitioner - undefined
University of Phoenix
Phoenix, AZBachelor of Science (Nursing) - undefined
University of Phoenix
Phoenix, AZAssociate of Arts (Nursing) - undefined
New Mexico Junior College
Hobbs, NMSkills
- Business process improvement
- Administrative management strategies
- Economic principles
- Innovation management
- Forecasting and planning
- Risk Management
- Talent Acquisition
- Crisis Management
- Planning and coordination
- Project Management
- Budgeting and cost control
- Quality Assurance
Certification
- BLS
- CPR/First Aid
- Level 1 Fingerprint clearance card
Affiliations
- Member of American Academy of Nurse Practitioners
- Member American Academy of Diabetic Educators
Timeline
Claims Adjuster
State Farm
09.2023 - 10.2024
Chief Administrative Officer/Director of Operations
Helping Hand Wellness, LLC
02.2022 - 02.2023
SSVF/Healthcare Navigator and Program Coordinator Proxy
National Community Health Partners
10.2020 - 02.2022
Health Screener and Health Coach
Lab Corp.
09.2019 - Current
Nurse Case Manager
Oscar Health Insurance
09.2019 - 09.2020
Master of Science (Nursing), Family Nurse Practitioner - undefined
University of Phoenix
Bachelor of Science (Nursing) - undefined
University of Phoenix
Associate of Arts (Nursing) - undefined
New Mexico Junior College
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