RUKIYA WORRELL
DALLAS,TX
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
Work History
SALES ASSOCIATE
SWEET AND CHIC BOUTIQUE
08.2022 - 02.2023
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Developed, maintained and utilized diverse client base.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Engaged with customers to build rapport and loyalty.
- Generated new sales leads to achieve and exceed monthly sales goals.
WAITRESS
METRO DINER
01.2019 - 07.2022
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
- Processed orders and sent to kitchen employees for preparation.
- Greeted new customers, discussed specials, and took drink orders.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
SALES ASSOCIATE
JENNY BEAUTY SUPPLY SUPER CENTER
09.2021 - 02.2022
- Managed returns, exchanges and refunds in accordance with store policy.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Presented professional image consistent with company's brand values.
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
PISA GROUP
02.2019 - 09.2019
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
PICKING PACKER
GEODIS WAREHOUSE
09.2018 - 01.2019
- Used RF scanners to track orders and verify accuracy.
- Scanned packages and boxes and moved to loading dock for shipment.
- Operated manual and electric pallet jacks to move merchandise.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Worked fast to meet assigned daily picking quotas.
- Scanned and verified UPC codes for all products to aid in identification.
- Followed safety protocols and procedures to minimize workplace accidents.
REPLENISHING
KHOL'S
08.2017 - 01.2018
- Successfully operated heavy equipment such as forklifts.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
CUSTOMER SERVICE AGENT
IQor
03.2014 - 02.2015
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
No Degree -
NORTH GARLAND HIGH SCHOOL
GARLAND TXNo Degree -
BROOKHAVEN COLLEGE
DALLAS TXSkills
- Sales Expertise
- Product Promotion
- Dispute Mediation
- Market Research
- Cash Register Operation
- Customer Service
- Money Handling
- Teamwork and Collaboration
- Dining Area Maintenance
- Teamwork Skills
- Food Preparation and Safety
- Check Payment Processing
- Organization and Time Management
Websites
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Effective Communication - Followed up and kept track of expected orders from the court and correspondence from opposing attorneys.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Timeline
SALES ASSOCIATE
SWEET AND CHIC BOUTIQUE
08.2022 - 02.2023
SALES ASSOCIATE
JENNY BEAUTY SUPPLY SUPER CENTER
09.2021 - 02.2022
CALL CENTER CUSTOMER SERVICE REPRESENTATIVE
PISA GROUP
02.2019 - 09.2019
WAITRESS
METRO DINER
01.2019 - 07.2022
PICKING PACKER
GEODIS WAREHOUSE
09.2018 - 01.2019
REPLENISHING
KHOL'S
08.2017 - 01.2018
CUSTOMER SERVICE AGENT
IQor
03.2014 - 02.2015
No Degree -
NORTH GARLAND HIGH SCHOOL
No Degree -
BROOKHAVEN COLLEGE
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