Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Rula Nurhussen

Alexandria,Virginia

Summary

Dedicated and detail-oriented professional with a Bachelor's in Business Administration and a proven track record in client services, customer support, and operations. Adept at managing communications, streamlining processes, and resolving client issues with efficiency and care. Strong technical proficiency, organizational skills, and commitment to excellence in client satisfaction and team collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Fastforward Educational Consultancy
09.2022 - 06.2024

•Provided excellent customer service, promptly addressing client concerns.

  • Streamlined processes to reduce wait times and improve efficiency.
  • Resolved customer complaints empathetically, increasing client loyalty and retention.
  • Coached new hires, enabling smooth team integration and improved service delivery.

Assistant Manager

ZS General Trading
03.2021 - 05.2022
  • Developed and nurtured a culture of collaboration and continuous learning.
  • Managed budgets effectively, ensuring financial performance and resource optimization.
  • Cultivated partnerships to extend network reach and identify business growth opportunities.
  • Conducted competitive analysis to capitalize on market trends.

Sales Representative

Maverick Finance
01.2019 - 10.2020
  • Expanded the customer base through networking and relationship-building strategies.
  • Delivered exceptional service to enhance client satisfaction and drive
    sales growth.
  • Increased revenue through effective upselling and cross-selling techniques.

Education

Data Analytics

Year-up Academy
Capitol Hill, DC
03.2023

Bachelor Of Business Administration - Business Administration And Management

Addis Ababa University
Addis Ababa, Ethiopia
06.2020

Skills

  • Client Relationship Management (CRM)
  • Exceptional verbal and written communication
  • Time management and organizational skills
  • Analytical problem-solving and attention to detail
  • Microsoft Office Suite (Word, Excel,
  • PowerPoint, Outlook)
  • Basic data analysis and reporting
  • Team leadership and collaboration
  • Strong customer service and issue resolution skills

Accomplishments

  • Successfully resolved billing disputes and client issues, ensuring positive outcomes.
  • Organized and led student council activities as a school president, fostering teamwork and community engagement.
  • Developed best practices for customer service delivery, resulting in increased client satisfaction.

Certification

• Microsoft Sql certificate

• Power-bi certificate

• Data analytics certificate

Languages

Arabic
Native or Bilingual
Amharic
Native or Bilingual
English
Full Professional

Timeline

Customer Service Representative

Fastforward Educational Consultancy
09.2022 - 06.2024

Assistant Manager

ZS General Trading
03.2021 - 05.2022

Sales Representative

Maverick Finance
01.2019 - 10.2020

• Microsoft Sql certificate

• Power-bi certificate

• Data analytics certificate

Data Analytics

Year-up Academy

Bachelor Of Business Administration - Business Administration And Management

Addis Ababa University
Rula Nurhussen