Rula Wakeel
Lake Mary,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Commercial Property Manager
Ocean Walk Shoppes LLC
10.2016 - 03.2020
- Communicated with clients and tenants while offering strategic solutions to remedy problems.
- Maintained accurate and timely documentation of communication with clients.
- Provided direct customer service and support for 70 commercial clients.
- Administered operations to handle needs of more than 70 tenants across 5 property units.
- Processed project change requests and performed coverage research to handle repair issues.
- Maintained accuracy and privacy when composing highly technical and sensitive correspondence.
- Contacted clients and underwriters to obtain additional information.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Coordinated appointments to show marketed properties.
- Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
- Conducted regular inspections of both interior and exterior of properties for damage.
Client Services Account Coordinator
SCC Soft Computers
06.2015 - 09.2015
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Run standard reports as directed by the Client Services Director.
- Contact Clients on tasks in waiting status
- Acquire status updates on issues escalated to other departments from CRM site visits and phone contacts.
- Enter TMS actions as acquired by the Clients AE
- Escalate client issues to Manager and/ or Director as needed
- Comply with all approved procedures, directives and guidelines.
R & D Administrator
SCC Soft Computers
04.2013 - 03.2014
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained personnel records and updated internal databases to support document management.
- Collected, validated, and distributed information to employees.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Generated reports to suggest corrective actions and process improvements.
- Managed company schedule to coordinate calendar and arrange travel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
Account Manager Assistant
MSA Cleaning Services
12.2011 - 04.2013
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Created sales contacts with on- and off-premise accounts.
- Organized joint sales calls with current customers and outside vendors.
- Met with average of 10 clients per week consistently, resulting in 50% client retention rate.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Generated advertising brochure for vendor use.
Sales Associates
The Room Place
05.2011 - 09.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Residential Property Management Specialist
Project FIND
03.2009 - 05.2011
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Administered operations to handle needs of more than 690 tenants across 3 property units.
- Kept properties in compliance with local, state and federal regulations.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Associate of Arts - Early Childhood Education
St. Petersburg Collegiate High School
Saint Petersburg, FL06.2015
Bachelor of Arts - International Business
Berkeley College
New York, NY09.2011
Skills
- Lease Renewals
- Commercial Property Management
- Customer Needs Assessments
- Rent Collection
- Security Deposit Refunds
- Effective Planning
- Staff Management
- Property Showing
- Business Marketing
- Tenant Screening
- Office Organization
- Program Management
- Serve Customers
Accomplishments
- Collaborated with team of 17 in the development of Goldsboro Elementary Magnet School PTA in 2022-2023 school year and raised money to benefit the school.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Commercial Property Manager
Ocean Walk Shoppes LLC
10.2016 - 03.2020
Client Services Account Coordinator
SCC Soft Computers
06.2015 - 09.2015
R & D Administrator
SCC Soft Computers
04.2013 - 03.2014
Account Manager Assistant
MSA Cleaning Services
12.2011 - 04.2013
Sales Associates
The Room Place
05.2011 - 09.2011
Residential Property Management Specialist
Project FIND
03.2009 - 05.2011
Associate of Arts - Early Childhood Education
St. Petersburg Collegiate High School
Bachelor of Arts - International Business
Berkeley College
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