Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RUMA SULTANA

Elmhurst,NY

Summary

Experienced with managing school lunch programs and ensuring food safety. Utilizes strong communication skills to interact positively with students and staff. Knowledge of maintaining cleanliness and efficiency in meal service environments.

Dynamic professional with extensive experience at Dunkin Donuts & Baskin Robbins, excelling in customer service and food safety. Proven ability to enhance operational efficiency and improve customer satisfaction through effective team management and training. Reliable and adaptable, with a strong focus on maintaining high hygiene standards and fostering positive relationships in fast-paced environments.

Knowledgeable [Desired Position] with hands-on experience in supporting school lunch programs. Demonstrates ability to maintain safe and welcoming environment for students. Proven skill in effective communication and teamwork.

Skilled [Job Title] driven to work efficiently and accurately to maximize team success and serve students quickly. Learns new processes quickly and contributes in fast-paced environments. Contributes help where necessary to keep service flowing smoothly.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Lunch Assistant

Department Of Education
01.2023 - Current
  • Ensured a clean and safe environment for students during lunchtime, performing regular cleaning and sanitization tasks.
  • Improved lunchroom efficiency by streamlining food preparation processes and implementing time-saving methods.
  • Supported school events by assisting in the planning and execution of themed lunches or special meals.
  • Upheld federal, state, and local health regulations by following strict food handling procedures at all times.
  • Fostered positive relationships with both students and faculty through effective communication and teamwork efforts.
  • Reduced wait times for students by speeding up service lines without compromising on quality or safety measures.
  • Maintained accurate records of student allergies, ensuring proper communication with kitchen staff for safe meal preparation.
  • Assisted with special dietary needs of students, providing appropriate meal options according to individual requirements.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Monitored lunchroom behavior while maintaining a calm demeanor to ensure a pleasant dining experience for all students present at that moment.
  • Cleaned and maintained work areas, equipment and utensils.
  • Followed food safety practices and sanitation guidelines.

Store Manager

Dunkin Donuts & Baskin Robbins
02.2013 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.

Education

Bachelor of Arts - Sociology

TEJGAON COLLEGE
DHAKA, BANGLADESH
05-2005

Skills

  • Food safety
  • Hygiene practices
  • Sanitation procedures
  • Food presentation
  • Food handling safety
  • Food quality standards
  • Equipment operation
  • Food storage procedures
  • Customer service
  • Time management
  • Flexible and adaptable
  • Reliability
  • Multitasking Abilities
  • Workplace safety
  • Excellent communication
  • Reliable and punctual
  • Team contribution
  • Adaptability and flexibility

Languages

English
Professional Working
Bengali
Native or Bilingual

Timeline

Lunch Assistant

Department Of Education
01.2023 - Current

Store Manager

Dunkin Donuts & Baskin Robbins
02.2013 - Current

Bachelor of Arts - Sociology

TEJGAON COLLEGE
RUMA SULTANA