Rumaisa Khan
Skokie,IL
Summary
Achieved seamless clinic operations through effective management and coordination. Contributed to successful dermatological and performed cosmetic procedures/medical lasers, enhancing patient satisfaction. Progressed from cashier to medical assistant and co-clinical coordinator, demonstrating commitment to professional growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Co-clinical Coordinator
Illinois Dermatology Institute, LLC
Northbrook, IL
08.2024 - Current
- Operated Excimer laser technology to deliver precise treatments for patients with Psoriasis and Vitiligo. Determined proper dosing for each treatment and diagnosis.
- Operated Photodynamic Therapy machine to treat pre-cancerous lesions
- Performed cosmetic procedures including milia extractions, cyst incisions and drainage, and skin tag removals.
- Assisted trained professional in both invasive and non-invasive cosmetic procedures
- Trained and mentored staff on best practices for patient interaction, scribing and clinical procedures.
- Developed and implemented clinical protocols to streamline patient care processes.
- Oversaw inventory management, ensuring availability of medical supplies and equipment.
- Coordinated patient scheduling and managed appointment logistics to enhance operational efficiency.
Volunteer
Illinois Dermatology Institute, LLC
Northbrook, IL
01.2024 - Current
- Assisted physician with pathology management, including communicating cancer diagnoses to patients via telephone
- Collected and processed samples from patients with ectodermal dysplasia for inclusion in a tissue bank during clinical outreach event
Medical Assistant
Illinois Dermatology Institute
Northbrook
10.2021 - Current
- Facilitated comprehensive medical scribing to enhance provider efficiency and patient care.
- Assisted in excisions of Melanoma and Cysts/Lipomas
- Assisted in procedures such as Electrodessication and curettage of Basal Cell Carcinoma and Squamous Cell Carcinoma
- Assisted in Mohs surgery and proper bandaging to enhance patient care and surgical efficiency.
- Performed suture removal and assessed wound healing to ensure patient recovery.
- Injected biologics and trained patients on self-injection of biologics. Empowered patients in managing their treatment effectively. Fostered a supportive environment to enhance patient adherence and satisfaction.
- Managed documentation processes to ensure timely approval of prior authorizations.
- Oversaw front desk operations to facilitate efficient patient check-in and check-out. Trained new staff on front desk procedures and client/patient service standards.
- Executed payment collection strategies to maintain financial stability.
- Oversaw patient rooming processes to optimize workflow and enhance patient experience. Coordinated with medical staff to ensure readiness for patient examinations. Managed patient intake procedures to streamline operations.
- Facilitated gathering of detailed medical histories to ensure accurate patient assessments.
- Facilitated patient engagement and communication for more than 50 individuals each day.
- Supported healthcare professionals in delivering safe and effective medical and cosmetic treatments.
- Addressed patient questions and concerns through effective telephone communication to enhance patient experience.
Cashier
Market Place
Skokie
05.2019 - 10.2023
- Assisted with opening and closing and maintained operational efficiency. Supported team members in daily tasks to ensure smooth transitions between shifts. Contributed to a positive work environment through effective communication during shift changes.
- Streamlined store organization to enhance product accessibility and customer experience.
- Managed cash and check transactions with precision and accountability.
- Mastered product codes to enhance inventory management efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
Sales Associate
Marshall’s
Skokie
08.2017 - 02.2018
- Operated cash register to facilitate efficient customer transactions.
- Arranged and optimized display tables for enhanced product visibility.
- Executed store closing procedures to ensure security and compliance.
- Facilitated customer inquiries by providing accurate and timely information.
Waitress
Porto’s
Skokie
05.2016 - 07.2017
- Executed food preparation processes to ensure timely service delivery.
- Supervised opening and closing procedures for store operations.
- Oversaw cash register operations and ensured accurate transaction processing.
- Processed customer orders via telephone, ensuring accuracy and efficiency.
- Assisted customers with menu selections and dining needs. Supported team members in maintaining a clean and organized dining area. Provided timely service to enhance customer satisfaction.
Education
High school diploma - undefined
Niles West High School
Skokie05.2019
Skills
- Skincare related product recommendations to patients and providing them with suitable samples
- Adapted quickly to new processes and technologies, enhancing team efficiency
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
LANGUAGES
English
urdu
Certification
Certified medical assistant (CDT)
Timeline
Co-clinical Coordinator
Illinois Dermatology Institute, LLC
08.2024 - Current
Volunteer
Illinois Dermatology Institute, LLC
01.2024 - Current
Medical Assistant
Illinois Dermatology Institute
10.2021 - Current
Cashier
Market Place
05.2019 - 10.2023
Sales Associate
Marshall’s
08.2017 - 02.2018
Waitress
Porto’s
05.2016 - 07.2017
High school diploma - undefined
Niles West High School