Rumaldo Alvarez
South Lake Tahoe,CA
Summary
High-performing and highly adaptive restaurant professional with a passion for the hospitality industry. Years of experience in the restaurant and food industry. Flexible, results oriented leader offering focused leadership, guest satisfaction and consistently drive profitability. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
21
21
years of professional experience
Work History
Sales Associate
Sunglass Hut
01.2022 - Current
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved daily sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Server/Supervisor
Trattoria 360
01.2019 - 01.2021
- Provided food and beverage as well as intangibles to eighty plus guests an evening in a fast paced upscale environment.
- Enhanced customer satisfaction by providing efficient and friendly service with accurate orders, timely food and beverage delivery while addressing guest needs promptly and effectively.
- Consistently lead in produced $3000-$5000 in gross sales leading in revenue per guest by effectively using upselling techniques, menu presentation and overall knowledge of product.
- Led team of servers to consistently meet customer service and sales targets by boosting team morale through motivational leadership style that encouraged collaboration, open communication, and recognition of individual achievements.
Manager/Supervisor/Server
Il Fornaio
01.2016 - 01.2020
- Managed daily operations and all front of the house hourly employees ensuring all standards of operations were being adhered to at all times including but not limited to safety, sanitation, recipe guidelines, staff training, personnel policies and procedures. Carried out all supervisory responsibilities in accordance with company policies, procedures and all applicable laws.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Account Manager
Buyers' Best Friend
01.2009 - 01.2015
- Developed and maintained long-term relationships with clients while identifying key clients for sustained growth and increased sales revenue.
- Expanded client base through strategic prospecting and effective networking activities.
- Managed a diverse portfolio of accounts while ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement to ensure continued success while retaining and growing client base.
Territory Sales Manager
U.S. Foods
01.2003 - 01.2008
- Managed multiple high revenue accounts within the Central California Coast territory for a $24 billion dollar food service purveyor.
- Grew territory from $12,000 dollars weekly to $50,000 dollars weekly in first 12 months and continued to exceed sales goals. Established strong relationships with key clients, boosting customer retention rates. Increased account growth by developing customized sales strategies and presenting tailored solutions to clients.
- Consistently exceeded sales targets by identifying new business opportunities and maintaining a strong pipeline of prospects resulting in multi-million dollar growth for corporation,
- Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
Education
Undergraduate
Cabrillo College
Aptos, CAUndergraduate
Ohlone College
Fremont, CAApplied Economics
San Francisco State University
San Francisco, CASkills
- Customer service excellence
- Guest Engagement
- Schedule Coordination
- Dining Room Management
- Teamwork and Collaboration
- Conflict Resolution
- Budget management
- Table Management
- Labor and Overhead Cost Estimation
- Wine pairing knowledge
- Restaurant Operations
- Brand Development
- Goals and Performance
Timeline
Sales Associate
Sunglass Hut
01.2022 - Current
Server/Supervisor
Trattoria 360
01.2019 - 01.2021
Manager/Supervisor/Server
Il Fornaio
01.2016 - 01.2020
Account Manager
Buyers' Best Friend
01.2009 - 01.2015
Territory Sales Manager
U.S. Foods
01.2003 - 01.2008
Undergraduate
Cabrillo College
Undergraduate
Ohlone College
Applied Economics
San Francisco State University
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