Rumana Atwa
Dearborn
Summary
Dynamic server and manager with proven leadership at Kabob Garden Cuisine, excelling in customer service excellence and staff training. Adept at optimizing operations and enhancing guest experiences through effective communication and problem-solving. Skilled in menu planning and maintaining high-quality service standards, ensuring customer satisfaction and retention. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
9
9
years of professional experience
Work History
Server/Manager
Kabob Garden Cuisine
Belleville
06.2019 - Current
- Demonstrated comprehensive knowledge of menu components, cooking techniques, and allergy considerations.
- Answered customer inquiries and provided tailored recommendations based on preferences.
- Managed restaurant operations to ensure seamless service delivery.
- Coordinated staff training and shift schedules to optimize performance.
- Handled phone orders and addressed customer questions effectively.
- Welcomed customers with a warm greeting to create positive first impressions.
Server/Hostess
Shawarma Palace
Livonia
01.2016 - 01.2018
- Delivered menus to customers, highlighting chef recommendations and daily specials.
- Emphasized specialty foods and drinks to attract customer interest.
- Served food and beverages promptly, ensuring aesthetic presentation.
- Prioritized tasks and managed time effectively during peak service hours.
- Maintained high service quality while handling multiple tables and requests.
- Processed payments accurately, operating cash register and handling credit and cash transactions.
Education
Associates -
Schoolcraft College
Livonia, MI01.2000
High School Diploma -
Salem High School
Canton, MI01.1997
Skills
- Leadership and team management
- Service delivery and customer support
- Staff training and development
- Time management and prioritization
- Quality assurance and improvement
- Conflict resolution strategies
- Effective communication skills
- Problem solving and decision-making
- Customer service excellence
- Shift coordination and scheduling
- Sales techniques and strategies
- Payment processing systems
- Collaboration and teamwork dynamics
- Event management for large parties
- Staff motivation techniques
- Continuous improvement initiatives
- Dietary restrictions knowledge
- Menu planning and recipe development
- Customer retention strategies
- Inventory control systems
- Food safety oversight practices
- Cleaning and sanitation protocols
Languages
- English
- Urdu
- Arabic
References
References available upon request.
Timeline
Server/Manager
Kabob Garden Cuisine
06.2019 - Current
Server/Hostess
Shawarma Palace
01.2016 - 01.2018
Associates -
Schoolcraft College
High School Diploma -
Salem High School
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