Rumana Kapadia
Brookline,MA
Summary
Established and dedicated professional with a proven track record in cultivating strategic, long-term relationships with high-volume clients to drive organic growth and achieve company objectives. Expertise in key account management, accurate forecasting of needs, and effective issue escalation to appropriate channels. Proficient in analyzing customer and performance data to identify improvement opportunities while delivering tailored solutions that enhance client acquisition, training, and onboarding processes. Renowned for building credibility with executive management and key stakeholders through exceptional communication and interpersonal skills, currently expanding responsibilities in contract redlining and renewals.
Overview
7
7
years of professional experience
Work History
Contracts Analyst
Global Healthcare Exchange LLC
06.2025 - Current
- Create a diverse range of customer-facing documents, including User Agreements, Statements of Work (SOWs), Order Forms, amendments, renewals, and other contract-related materials.
- Collaborate with Legal, Sales, and other internal stakeholders to review and negotiate contract redlines, minimizing risk and ensuring adherence to company policies and legal standards.
- Gain a comprehensive understanding of the go-to-market strategies, product offerings, and processes to effectively advise sales on deal structuring.
- Ensure a high volume of work is consistently managed while meeting established service-level agreements (SLAs) for turnaround times.
- Validate all components of complex agreements for accuracy and compliance with GHX's business practices and secure necessary internal approvals.
- Actively seek out opportunities for process enhancements and contribute to initiatives that improve efficiency, accuracy, consistency, and overall operational effectiveness in contract management.
- Provide support with additional responsibilities, mentor team members, and engage in special projects as needed.
- Adhered to legal and contractual requirements for compliant contract processes.
Contract Administrator
CommonSpirit Health
07.2024 - 05.2025
- Communicates and assists the National Contracting teams to ensure a high compliance of accuracy in the management of contract agreements and content integrity of the contract repositories and other downstream departments and systems, including the Enterprise Resource Planning (ERP) systems.
- Utilizes Lean processes to track National contracting pipelines.
- Exhibits a strong working knowledge of the contracting systems and workflow.
- Collaborates with multiple CommonSpirit Group Purchasing Organizations (GPO) teammates, and follows processes that support the GPO's business model.
- Streamlined operations by developing and implementing improved contract management processes.
- Tracks progress on the Expiring Contract Reports and Lean whiteboards. Follows through with timely resolutions determined by the Sourcing or Contracting leadership.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Adopts Lean processes through the use of the Lean whiteboard, and daily Huddle report outs to progressively track 120-day Expiring Contract Reports leading up to critical 30-day contracting activities for National contacts.
- Facilitated communication between involved parties to enable timely contract sign-off.
Renewal Specialist
Everbridge
02.2021 - 12.2023
- Managed a portfolio of 100+ existing clients, ensuring timely renewal of contracts and subscriptions.
- Providing exceptional customer service by addressing client concerns, resolving issues, and answering questions throughout the renewal process.
- Managing contract negotiations, including pricing adjustments, terms and conditions, and contract addendums.
- Ensuring compliance with company policies and procedures during the renewal process.
- Collaborate with cross-functional teams to ensure seamless contract renewal processes.
- Develop and implement strategies to maximize client retention and increase renewal rates.
- Generating reports and analyzing data related to renewal rates, customer satisfaction, and revenue growth.
- Participating in regular team meetings and training sessions to stay updated on product knowledge.
- Maintain accurate and up-to-date records of all renewal activities by utilizing CRM software to track and maintain opportunities.
- Stay up-to-date with industry developments and best practices related to contract renewals and customer retention strategies.
Enterprise Account Manager
SecurID | RSA Security
10.2018 - 02.2021
- Implement multiple analytical techniques to strengthen relationships with strategic Fortune 500 accounts, while delivering progressive recommendations aimed at achieving RSA's financial growth.
- Effectively communicate horizontally and vertically with customers to comprehend the challenges, and deliver customized solutions to achieve customer success.
- Successfully generated ~$3 million revenue in sales by leveraging in-depth industry knowledge.
- Streamlined key accounts of customers with statistical accuracy and precision, while liaising with field representatives to smooth the workflow.
- Play a pivotal role as primary point of contact (POC) and display professional etiquette's to provide pertinent product information, inquiries, and renewals.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
Education
Bachelor of Arts - Marketing
Salem State University
Salem, MA05.2018
Skills
- Customer Experience
- SFDC
- CPQ
- Microsoft Office
- Contract reviews
- Contract negotiation
- Process Improvement
- Risk Analysis
- Key-Account Management
- Cross-Functional Training
- Workflow Management
- Contract reviews and edits
- Document review
- Microsoft office
Timeline
Contracts Analyst
Global Healthcare Exchange LLC
06.2025 - Current
Contract Administrator
CommonSpirit Health
07.2024 - 05.2025
Renewal Specialist
Everbridge
02.2021 - 12.2023
Enterprise Account Manager
SecurID | RSA Security
10.2018 - 02.2021
Bachelor of Arts - Marketing
Salem State University