Rumana Mulla
Johns Creek,GA
Summary
Capable Logistics Coordinator knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Overview
21
21
years of professional experience
Work History
Logistics Coordinator
Greenland America Inc.
Atlanta, Georgia
11.2018 - Current
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Provided support in negotiating contracts with third-party providers regarding rates, services offered.
- Prioritized work based on business demands and freight delivery times.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Evaluated problematic conditions to resolve issues and optimize service levels.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
- Determined response to effectively deal with emergencies, accidents and breakdowns.
- Automated Export System (AES) filing for export shipment from the USA and filing CAED for Canada shipment.
Advertising Consultant
Khabar Magazine
Atlanta, GA
01.2017 - 10.2018
- Developed and implemented successful advertising campaigns for clients.
- Created media plans to maximize exposure of ads across multiple platforms.
- Provided assistance with the creation of promotional materials, such as print advertisements and digital banners.
- Updated customers regarding upcoming events to update their advertising needs
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling
- Contributed to 75% growth in six months by developing strong relationships with clients and up-selling additional services
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts
- Contacted clients in person and on telephone to obtain feedback about services purchased
- Used cold calling to reach out to local business owners needing new advertising products and services
- Increased sales average by 80% through prospecting for new business, including networking events and cold calling.
Customer Service Representative
Target
Rock Hill, SC
01.2007 - 06.2011
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Accurately recorded all sales transactions
- Collaborated with colleagues to attain highest customer service ratings and earned 100% performance reviews in all categories including communication skills, listening skills, problem resolution, and customer courtesy.
Customer Service Executive and Sales
UPS Store
Dallas, TX
01.2007 - 10.2007
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Resolved customer complaints in a timely manner while maintaining professional attitude..
Customer Service and Sales Coordinator
ICFAI University
Surat, India
08.2003 - 05.2006
- Managed the branch and handled the working capital of the organization
- Assisted customers with product selection and provided detailed information regarding features, benefits, and pricing.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
Export Operation Executive
Sahajanand Technologies Pvt. Ltd
Surat, India
05.2002 - 07.2003
- Structured HR consulting services to support clients during organizational developments and changes.
- Implemented campaigns and promotions to help with developing goods and services.
- Identified the marketing strategies to build up the brand and remain competitive. Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas.
Education
Certificate in Human Resource Management -
Master of Business Administration -
Bachelor Degree -
Skills
- Transportation Management
- Purchase Orders
- Shipment Tracking
- Shipping and Receiving
- Invoicing and Shipping Documentation
- Verbal and Written Communication
- Sales Support
- Customer Service
Languages
- English
- Hindi
- Gujarati
Timeline
Logistics Coordinator - Greenland America Inc.
11.2018 - Current
Advertising Consultant - Khabar Magazine
01.2017 - 10.2018
Customer Service Representative - Target
01.2007 - 06.2011
Customer Service Executive and Sales - UPS Store
01.2007 - 10.2007
Customer Service and Sales Coordinator - ICFAI University
08.2003 - 05.2006
Export Operation Executive - Sahajanand Technologies Pvt. Ltd
05.2002 - 07.2003
York Technical College - Certificate in Human Resource Management,
Seventh Day Adventist College - Master of Business Administration,
P. T. Sarvajanik College of Science - Bachelor Degree,
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