Rumana Sageer
Summary
A self-motivated team player with strong analytical, exceptional problem-solving ability, critical thinking and strong communication skills to understand project requirements and goals and create valid solution using available data and accepted analysis techniques; Hands on experience working with one of the leading US health care services and CPGs in Retail Industries. 5+ years of experience as Data Analyst; looking forward for a challenging environment, where I can refine my skills and expand my knowledge for the dynamic growth of the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insight Analyst
Retail Insight
Bentonville, AR
06.2022 - Current
- Provides advanced analysis of data from a variety of raw data sources, to deliver actionable and valuable insights for CPG clients by using tools such as Tableau, Power BI, Excel and SQL queries
- Provide proactive insights on performance KPIs and timely communication to the client
- Liaise with the software development teams for software changes
- Ensure alert accuracy meets the agreed SLA, through analysis of available data and the refinement of available parameters, including in-store visits
- Create Client facing Dashboards for addressing customer queries directly and, if required, work closely with the Insight Manager, Engineering or Decision Science teams to understand root cause and respond effectively
- Ensure client issues are resolved quickly and the root cause is identified and managed
- Create Dashboards for ad hoc analysis by extracting meaningful insights and patterns from large data sets with Data privacy and Ethics
- Works closely with operational counterparts in Customer Relationship Management, Engineering and DevOps.
Data Matching Analyst
Serco-NA
Rogers, AR
10.2020 - 06.2022
- Well-versed & certified in Document Verification, Data Matching Issues (DMI) and Expiration
- Worked for Centers for Medicare and Medicaid Services (CMS) handling both document verification analysis and customer calls
- Posting information to agency records and modifying forms or records based on Affordable care act regulations
- Validate customer data on Government database and analyze it for accuracy
- Analyzing complex business problems and issues using data from internal and external sources to provide insight to decision-makers
- Maintains required production and quality standards as outlines by contract
- Records and inputs information to internal database.
Fraud Analyst I
Walmart
Bentonville, AR
08.2020 - 10.2020
- Handle customer incidents and identify possible fraudulent transactions
- Perform periodic cleanup and update the knowledge database
- Gathered and analyzed pertinent data to determine the appropriate course of effective action in the processing of fraud claims
- Ensure confidentiality of all information collected during investigation
- Communicate with customers and collect additional evidence if needed
- Work with customer till resolution.
General Clerk 2
Serco-NA
Rogers, AR
01.2019 - 07.2020
- Worked for Centers for Medicare and Medicaid Services (CMS) handling both document verification and customer calls
- Escalate complex issues to the next level and coordinate with them until resolution
- Work with interpreters for non-English customers
- Performs data entry & retrieval and performs arithmetic computations
- Receive coaching/feedback and implements/take required action to make changes as appropriate
- Demonstrates flexibility and ability to adapt to changes.
Education
Bachelor’s Degree in Electronics and Tele Communication -
Mahathma Gandhi University
SQL for Data Science -
UCDAVIS University of California
Skills
- Windows
- MS SQL
- MS Excel
- R
- Python
- Tableau
- Power BI
- MS Word
- MS PowerPoint
- ASP Net
- Data Analytics
- Data Science
- Work Experience with leading CPGs (P&G, Kenvue, Church & Dwight and Unilever) & one of the world’s leading Retailer – Walmart
- Work Experience with leading US Health Insurance under Affordable Care Act (Health Insurance Marketplace-Obama care)
- Experience in working with different servers, large datasets, create and maintain rich interactive dashboards through data interpretation
- Experience in collaborating with business stakeholders to identify and document reporting requirements
- Certified in GOOGLE DATA ANALYTICS
- Understanding of mathematical principles including statistical analysis, probability, data modeling and applied math concepts
- Awarded “Most Valuable Employee 2021” title from previous employer
- Trend modeling
- System Analysis
- KPI analysis
- Information Gathering
- Documentation And Reporting
- Report Preparation
- Root Cause Analysis
- BI dashboards
- Issue Identification
- Data Research and Validation
- Incident Reporting
- Excel proficiency
- Data Integrity Assurance
- Data Processing
- Analytical Thinking
- Data Modeling
- Statistic analysis expertise
- Compliance Analysis
- Trend Analysis
- SQL and Databases
Certification
- Google Data analytics Certification
- IBM Excel for Data Analysis certification
- Data in Healthcare Organization Operations Specialization – Rutgers University
- Net Certification
Timeline
Insight Analyst
Retail Insight
06.2022 - Current
Data Matching Analyst
Serco-NA
10.2020 - 06.2022
Fraud Analyst I
Walmart
08.2020 - 10.2020
General Clerk 2
Serco-NA
01.2019 - 07.2020
Bachelor’s Degree in Electronics and Tele Communication -
Mahathma Gandhi University
SQL for Data Science -
UCDAVIS University of California