Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Rumer Villalvazo

Store Manager
Las Vegas,NV

Summary

As a successful store manager with a proven track record in managing a $52 million business and leading diverse teams, eager to transition into a District Human Resources Manager role. The goal is to leverage experience in managing large teams, enhancing employee engagement, and implementing effective training programs to contribute to the HR function at a district level. Extremely passionate about fostering a positive work environment and driving organizational success through strategic HR initiatives.

Overview

2025
2025
years of professional experience
6
6
years of post-secondary education

Work History

Store Manager

The Home Depot Inc
Las Vegas, Nevada
05.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed $11 million in inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Increased community engagement by participating in local events and sponsoring Non profits, raising store's profile.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed 155 store employees successfully in fast-paced environment through proactive communication and positive feedback.

Operations Assistant Store Manager

The Home Depot Inc
Las Vegas, Nevada
1 2018 - 05.2022
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety, and compliance.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Eased team transitions and new employee orientation through effective training and development.
  • Managed 165 team members across 15 departments, resulting in approximate $3Million increase in annual revenue.
  • Monitored over 100 employees' day-to-day activities and made plans to rectify issues.
  • Promoted positive customer experience through day-to-day supervision and management of store facility.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Enhanced performance of receiving dock associates through training, guidance and motivation.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.

Specialty Assistant Store Manager

The Home Depot Inc
Las Vegas, NV
12.2016 - 01.2018
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Managed over 30 customer and associate calls daily.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Merchandising Assistant Store Manager

The Home Depot Inc
Las Vegas, Nevada
08.2014 - 12.2016
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Monitored stock levels and product sales to determine purchasing needs.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Optimized store displays and appearance via strategic merchandising.

Education

No Degree - Business Administration And Management

DeVry University
Downers Grove, IL
03.2022 - Current

High School Diploma -

Desert Oasis High School
Las Vegas, NV
08.2006 - 01.2010

Skills

Goals and performance

Relationship building

HR policies and procedures

Training development

Operations

Customer experience

Continuous Improvement

Team motivation

Compensation and benefits

Benefits programs

Accomplishments

  • Supervised team of 165 staff members.
  • Achieved highest customer service award through effectively helping with customer issue.
  • Promoted 5 successful new managers within one year.
  • Exceeded monthly store sales goals 12 months in a row.

Interests

Community Service

Human Resources

Timeline

Store Manager

The Home Depot Inc
05.2022 - Current

No Degree - Business Administration And Management

DeVry University
03.2022 - Current

Specialty Assistant Store Manager

The Home Depot Inc
12.2016 - 01.2018

Merchandising Assistant Store Manager

The Home Depot Inc
08.2014 - 12.2016

High School Diploma -

Desert Oasis High School
08.2006 - 01.2010

Operations Assistant Store Manager

The Home Depot Inc
1 2018 - 05.2022

Similar Profiles

CREATE PROFILE
Rumer VillalvazoStore Manager