Rumunda Holder
Mattapan,MA
Summary
Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Phlebotomy Manager/ Healthcare Educator
Boston Medical Center
Boston, Ma.
05.2017 - 10.2022
- Proven track record of managing day-to day operations of laboratories and ensuring compliance with policies and procedures while maintaining effective cost control
- Implemented Outpatient Phlebotomy collection process for COVID +Patients
- Incorporated and created additional training Laboratory Material for Boston Medical Center residents, and RN’s
- Created Venipuncture Training Program Clinical Residents, Registered nurses, and Certified Nursing Assistants
- Highly focused and results –oriented in leading clinical staff to identify goals and priorities and collaborative to resolves issues in initial stages during COVID Departmental Contingency Plan
- Managed 53 Phlebotomy direct reports reports, 24hr Operation.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Incorporated several compliance monitors in the phlebotomy department (Multiple Sticks, Hand Hygiene, Mislabeled Specimens, and inpatient Collection Exposure) that increased patient safety awareness
- Assisted with Implementation of improved Amyloid Oncology Collection Process.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Laboratory Manager/Quality Assurance Officer
Harvard Vanguard Medical Associates
Somerville, MA
01.2010 - 04.2017
- Supervised and managed a group of 13 phlebotomists and medical technologists
- Directed and coordinated daily operations of the single laboratory department
- Oversees collection, processing and distribution of specimens to ensure accurate, timely cost-effective operations
- Evaluates effectiveness of current systems and makes recommendations for changes to enhance achievement of departmental objectives
- Provides laboratory expertise and guidance to lab and clinical staff for maximum efficiency for daily lab operations
- Initiates quality control and quality assurance measures for compliance to increase the validity and reliability of results
- Provides administrative presence for patient/staff inquiries and requests
- Direct involvement in resolving problems or complaints
- Implemented Fecal Immunoassay Testing via Population Management for Atrius Organization
- Monitors and Manages of the departmental operating budget and budget variance
- Performs all job functions in compliances with federal, state License Board, and CAP
- Coached and offered improvement insight to team of 13 employees, boosting efficiency in Laboratory department.
- Established procedures and quality standards.
- Supervised and guided inspectors, technicians and other staff.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Identified problematic areas deviated from quality standards and recommended corrective actions.
Clinical Technical Supervisor
Roxbury Comprehensive Community Health Center
Boston, MA
01.2005 - 05.2010
- Performed routine maintenance on all laboratory instruments
- Lead Clinical Analyst for Boston Methadone Urine Drug Screening program
- Formulated plans for improving procedures, training and processes.
- Provided in-service for all clinicians regarding proper collection, handling, and testing methods for urine drug screens
- Created Turnaround reports to ensure lab results reported in a timely manner Executed and followed all applicable standard operating procedure
- Major contributor in the installation of Orchard Software LIS Lab Software
- Implemented Point of Care Program for Clinical Staff
- Determined proper allocation of resources to maximize work coverage and team effectiveness.
- Resolved customer issues and provided creative solutions.
- Generated reports outlining latest updates, results and proposed solutions.
- Managed administrative office functions, including review of laboratory policies/procedures, and Reporting of abnormal Lead Test results to the Department of Public Health .
- Performed inventories on computers and computer repair equipment.
- Improved services and technologies through continued analysis of system performance.
- Expanded systems with new features and structural components.
- Offered decision-makers ROI and cost-benefit projections to guide project development and implementation.
Laboratory Operations Coordinator, Technical Consultant,
Jewish Memorial Hospital
Roxbury, MA
01.2001 - 06.2004
- In Analysis and resolution of operational problems
- Performed laboratory assays in Chemistry Hematology, Serology, Urinalysis, and Microbiology
- Determined acceptability and accuracy of laboratory instrumentation based on quality control procedures
- Liaison between lab and State Lead testing program
- Performed inventories on computers and computer repair equipment.
- Managed daily functions of deskside support, including defining and implementing processes.
- Collaborated with employees to evaluate new software performance and reach technical requirements.
- Improved services and technologies through continued analysis of system performance.
- Troubleshot and resolved problems with programs and systems.
- Planned delivery routing, team workflows and promotional initiatives.
- Liaised between customers and management to ensure smooth operations delivery.
- Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
Medical Technologist
Cambridge Hospital
Cambridge, MA
01.1999 - 07.2001
- Instrument expertise in with Vitros 250, Beckman-Coulter 700/750, Abbott 1600,3500, Sysmex CA
- Lab Liaison with State Lead Testing Program
- Reviewed test results to confirm accuracy and diagnosed causes behind irregular findings.
- Operated, calibrated and maintained sophisticated instruments and equipment to facilitate quality laboratory and patient care operations.
- Planned and carried out regular maintenance on equipment by following procedures and manufacturers' guidelines.
- Supported quality control processes by monitoring activities and reporting.
- Used microscopes and cell counters to perform assigned tasks.
- Documented medical test data and results in patient medical records.
- Received and interpreted written requisitions from nursing units for routine or special laboratory tests.
- Participated in essential quality improvement programs to maintain accurate and timely laboratory testing and meet customer needs.
- Followed strict quality control procedures to deliver accurate test results.
Medical Laboratory Technician
VA Medical Center
Jamaica Plain, MA
04.1996 - 09.1998
- Processed and performed analytical testing for blood specimens
- Trained phlebotomy students from Bryman Institute
- American
- Maintained clean and fully operational laboratory equipment.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Calibrated and performed routine maintenance to keep laboratory equipment in satisfactory condition.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Properly documented all variables relative to specimen processing.
- Performed quality control procedures to validate test results according to established standards.
Microbiology Laboratory Assistant
American Analytical Labs
Phoenix, AZ
10.1994 - 06.1996
- Collected and performed microbiological water testing for various public facilities
- Ensured governmental policies and procedures were followed according to Phoenix Department of Public Health
- United
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Analyzed results of tests for conformity to specifications.
- Cleaned and calibrated laboratory equipment.
- Conducted analysis using microscope or test equipment to detect diseases or irregularities.
Combat Medical Specialist
Unites States Army
San Antonio, TX
06.1987 - 10.1993
- Coordinated and evacuated injured soldiers to safety during Persian Gulf Campaign
- Trained infantry soldiers on medical procedures and basic life-saving skills Lead Medic for Combat Flight Unit during Middle East Conflict
- Responsible for health and wellbeing of Combat Army Aviators during Persian Gulf Campaign.
- Administered medications and immunizations.
- Performed both emergency and routine medical procedures in high-pressure environments.
- Trained in combat, life savings techniques and conducting physical exams.
- Maintained functionality and organization of medical treatment areas and provisions, including equipment maintenance and team leadership.
- Performed medical duties for preventive and unscheduled care by conducting lab work, phlebotomy and IV fluid administration.
- Managed logistics to ensure all injuries and illnesses were efficiently addressed, including arranging transport to other care facilities during Combat Theater Operations
- Supervised preventive medicine programs and supervised air, water, food and habitability standards.
- Assisted in prevention and treatment of disease and injuries for Infantry Soldiers
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Assessed scene upon arrival for possible hazards or dangerous situations.
Education
Master of Public Health - Epidemiology
Boston University School of Public Health
true05.2023
Bachelor of Science - Biology and Chemistry
University of Massachusetts
Boston, MA05.1997
United States Army Medical Studies -
Combat Medical Center
01.1990
Skills
- Critical Thinking
- Employee Supervision
- Therapeutic Phlebotomy
- Problem Identification
- Clinical Staff Management
- Risk Management
- Process Implementation
- Employee Training Program
- Administrative Staff Supervision
- Emergency Readiness
- Organizational Goal Development
- Quality Assurance Controls
- Budget Planning
- Epic Systems
- Risk Analysis
- Operational Records Maintenance
- Utilization Management
- Clinical Quality Program Standards
- Interdepartmental Functions Coordination
- Resource Allocation
- Operating Plans Development
- Accreditation Coordination
- Budget Development
- Financial Operations Oversight
- Profitability Strategies
- Stakeholder Coordination
- Rehabilitation Programs
- Verbal and Written Communication
- Time Management
Certification
Intermediate Level Meditech : Advanced level Microsoft Office: Intermediate level EPIC Medical Record system: Advanced level Orchard Software LIS: Sunquest Laboratory Systems
Accomplishments
- Army Accommodation Medal ( 2 Oak Leaf Clusters) 1990
- Good Conduct Badge-U.S. Army 1991-1993 ,
- Created highly effective inpatient specimen collection program that significantly impacted efficiency and improved operations, during COVID Pandemic
- Led phlebotomy team to achieve significant decrease in Blood Culture Contamination Rate , earning recognition from upper management and financial reward for considerable cost savings
- Improved delivery of Gene Therapy Specimen collection Clinicians by restructuring process , realizing overall increase in customer satisfaction and cost efficiency.
Timeline
Phlebotomy Manager/ Healthcare Educator
Boston Medical Center
05.2017 - 10.2022
Laboratory Manager/Quality Assurance Officer
Harvard Vanguard Medical Associates
01.2010 - 04.2017
Clinical Technical Supervisor
Roxbury Comprehensive Community Health Center
01.2005 - 05.2010
Laboratory Operations Coordinator, Technical Consultant,
Jewish Memorial Hospital
01.2001 - 06.2004
Medical Technologist
Cambridge Hospital
01.1999 - 07.2001
Medical Laboratory Technician
VA Medical Center
04.1996 - 09.1998
Microbiology Laboratory Assistant
American Analytical Labs
10.1994 - 06.1996
Combat Medical Specialist
Unites States Army
06.1987 - 10.1993
Master of Public Health - Epidemiology
Boston University School of Public Health
Bachelor of Science - Biology and Chemistry
University of Massachusetts
United States Army Medical Studies -
Combat Medical Center
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