Rumzi Allan
Clayton,NC
Summary
Successful Owner/Operator with expertise in retail industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.
Hardworking employee enthusiastic about learning any Business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Overview
9
9
years of professional experience
Work History
Owner/Operator Manager
Sanford Express Mart Inc
08.2023 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Trained and motivated employees to perform daily business functions.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Manager
Hugo Grocery & Grille
01.2019 - 07.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Sales Agent
Wyndham Vacation Ownership
04.2019 - 12.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Achieved top performer status within the company due to consistent high sales numbers.
Owner/Senior District Manager
Metro By T-Mobile
11.2015 - 04.2019
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Evaluated suppliers to maintain cost controls and improve operations.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Education
Associate of Business Administration - Business Administration And Management
Pitt Community College
Winterville, NC05.2009
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Personnel Management
- Staffing
- Operational Reporting
- Human Resource Management
- Strong Work Ethic
- Customer-Oriented
- Scheduling
- Financial Management
- Business Management
- Schedule Management
- Inventory Control
- Direct Sales
Languages
English
Native or Bilingual
Arabic
Professional Working
Spanish
Elementary
Timeline
Owner/Operator Manager
Sanford Express Mart Inc
08.2023 - Current
Sales Agent
Wyndham Vacation Ownership
04.2019 - 12.2019
Manager
Hugo Grocery & Grille
01.2019 - 07.2023
Owner/Senior District Manager
Metro By T-Mobile
11.2015 - 04.2019
Associate of Business Administration - Business Administration And Management
Pitt Community College
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