Ru'Neisha Gay
Phoenix,AZ
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Envolve Vision
Phoenix, Arizona
11.2022 - 07.2023
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
Shift Manager
McDonald's
Phoenix, AZ
08.2020 - 06.2022
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Inspected work areas regularly for cleanliness and organization standards.
Cashier
Taco Bell
Phoenix, AZ
08.2015 - 12.2016
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Kaizen Education Foundation Dba Maya High School
Phoenix, AZ05-2015
Skills
- Scheduling
- Consultative Sales
- Report Generation
- Information Security
- Data Collection
- Account updating
References
References available upon request.
Timeline
Customer Service Representative
Envolve Vision
11.2022 - 07.2023
Shift Manager
McDonald's
08.2020 - 06.2022
Cashier
Taco Bell
08.2015 - 12.2016
High School Diploma -
Kaizen Education Foundation Dba Maya High School
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