Runnia Bordes
Orland Park
Summary
Compassionate Home Health Aide with extensive experience with Suzy Gilbert, skilled in patient care and meal preparation. Enhanced patient independence through personalized support and effective communication. Proven ability to maintain a safe environment, ensuring dignity and comfort while promoting emotional well-being during challenging times.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Health Aide
Suzy Gilbert
02.2024 - 11.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Educated family members on proper caregiving techniques in order to provide seamless continuity of care between shifts or visits.
- Scheduled and coordinated medical appointments.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Customer Service Advocate II
Alorica/United Health Care
09.2017 - 05.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Completed opening and closing functions to meet operational needs.
- Increased customer retention by offering personalized solutions and building rapport through empathetic listening.
Home Health Aide
Lelani Pyles
01.2009 - 08.2017
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
Medical Assistant/Laboratory Phlebotomist
On Assignment Healthcare Staffing
12.2006 - 02.2008
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Medical Records Specialist
Golden Personnel
03.2004 - 12.2006
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
Home Health Aide
Home Health Care Agency
06.1998 - 03.2004
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Education
Bachelor of Arts - Forensic Science
Stratford Career Institute
Saint Albans, VT04-2023
Associate of Arts - Criminal Justice
Stratford Career Institute
Saint Albans, VT01-2009
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Feeding assistance
- Housekeeping
- Dressing assistance
- Mobility support
- Recording vital signs
- Documentation
- Patient transportation
- Interpersonal communication
Certification
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- Home Health Aide (HHA) Certification
Timeline
Home Health Aide
Suzy Gilbert
02.2024 - 11.2024
Customer Service Advocate II
Alorica/United Health Care
09.2017 - 05.2020
Home Health Aide
Lelani Pyles
01.2009 - 08.2017
Medical Assistant/Laboratory Phlebotomist
On Assignment Healthcare Staffing
12.2006 - 02.2008
Medical Records Specialist
Golden Personnel
03.2004 - 12.2006
Home Health Aide
Home Health Care Agency
06.1998 - 03.2004
Bachelor of Arts - Forensic Science
Stratford Career Institute
Associate of Arts - Criminal Justice
Stratford Career Institute
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