Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ferigne Thioune

Charlotte,NC

Summary

Proven track record in customer service excellence and technical support, demonstrated at Tmobile and other notable companies. Skilled in complaint handling and problem-solving, achieving high customer satisfaction levels. Excelled in fast-paced environments, ensuring precision in ticket management with exceptional organizational skills. Adapted to diverse teams, fostering collaboration and effective communication.

Overview

3
3
years of professional experience

Work History

Customer Support Specialist

Tmobile
03.2023 - Current
  • Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Completed [Number] new orders per day with [Number]% accuracy and consistently high customer satisfaction scores.

Enlisted Soldier

Army
04.2021 - 06.2023
  • Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
  • Achieved mission success by effectively leading a diverse group of soldiers during high-stress situations.
  • Successfully completed multiple deployments in various regions worldwide, adapting to diverse environments and cultures while maintaining peak performance levels.
  • Reduced equipment loss rates by implementing strict inventory management procedures and conducting regular inspections.

Assistant Receptionist

Dental Clinic
03.2021 - 03.2022
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
  • Supported office management by maintaining accurate inventory records of supplies and submitting orders when necessary.
  • Successfully coordinated room bookings for meetings, conferences, and other events, ensuring smooth event planning and execution.
  • Expedited invoice processing through careful review of billing details before submission to accounting department, reducing errors significantly.

Customer Service Specialist

Advanced Call Center Technologies LLC
01.2021 - 02.2022
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
  • Maintained and managed customer files and databases.

Education

Associate of Science - Science

Central Piedmont Community College
Charlotte, NC
02.2027

Skills

  • Customer service excellence
  • Customer Response
  • Ticket management
  • Complaint Handling
  • Organization skills
  • Verbal and written communication
  • Scheduling appointments
  • Data Entry
  • Technical Support
  • Tech-Savvy
  • Customer Service
  • Problem-Solving

Timeline

Customer Support Specialist

Tmobile
03.2023 - Current

Enlisted Soldier

Army
04.2021 - 06.2023

Assistant Receptionist

Dental Clinic
03.2021 - 03.2022

Customer Service Specialist

Advanced Call Center Technologies LLC
01.2021 - 02.2022

Associate of Science - Science

Central Piedmont Community College

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Ferigne Thioune