Ruolls Germain
Port Saint Lucie
Summary
Proactive and goal-oriented professional recognized for exceptional time management and problem-solving abilities. Demonstrates reliability and adaptability, with a swift capacity to learn and apply new skills effectively. Committed to leveraging strengths to drive team success and contribute to organizational growth, ensuring a positive impact in dynamic environments. A strong focus on collaboration and continuous improvement enhances overall performance and productivity.
Overview
5
5
years of professional experience
Work History
Food & Beverage Server
The Club at Admiral Cove
05.2020 - Current
- Provide courteous guest service to ensure excellent dining experience.
- Responding promptly and efficiently to inquiries, requests, and complaints.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Teamwork operations and support organization special events and upsold specials to increase sales.
- Delivered exceptional dining experiences through attentive service and in-depth menu knowledge.
- Implemented feedback mechanisms to enhance service quality and guest satisfaction.
- Managed multiple tables efficiently during peak hours, prioritizing guest needs effectively.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
Wellness Assistant Internship
The Club at Admiral Cove
01.2024 - 05.2024
- Ensure a broad range of services and support in maintaining wellness activities and experiences.
- Coordinated wellness workshops and events, increasing participation through effective marketing strategies.
- Assisted in the creation of personalized wellness plans for members, addressing individual needs and goals.
- Collaborated with healthcare professionals to offer holistic health services within club facilities.
- Ensured equipment safety standards were met through routine inspections and maintenance tasks.
Education
Bachelor’s Degree - Health Administration & Management
Florida Atlantic University
Boca Raton, FL05.2024
Associate Degree - Business Administration & Management
Palm Beach State College
Palm Beach Gardens, FL08.2021
Skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides)
- Skilled in POS Systems and Digital Menu Systems (Jonas POS, NorthStar POS)
- Experience in Project Management and Communication Tools (Microsoft Project, Microsoft Teams, Zoom, Skype)
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Critical thinking
- Excellent communication
- Computer skills
- Organizational skills
Languages
English
Creole
Timeline
Wellness Assistant Internship
The Club at Admiral Cove
01.2024 - 05.2024
Food & Beverage Server
The Club at Admiral Cove
05.2020 - Current
Associate Degree - Business Administration & Management
Palm Beach State College
Bachelor’s Degree - Health Administration & Management
Florida Atlantic University
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