Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Ruotong Ma

Shoreview,MN

Summary

Dynamic and adept when working in fast-paced environments. Excel in leadership and team collaboration, significantly enhancing customer satisfaction and safety. Always ready and willing to assist fellow employees with job tasks while handling various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

3
3
years of professional experience

Work History

Lifeguard

City of Shoreview
Shoreview, MN
11.2023 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Increased patron satisfaction by promptly addressing concerns and providing exceptional customer service at all times.

Activity Staff

Stone Mountain Pet Lodge
Blaine, MN
12.2022 - 08.2023
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated ability to think on the spot while paying good attention to details.

Chill Member

Dairy Queen Grill & Chill
Richfield, Minnesota
04.2022 - 11.2022
  • Enhanced customer satisfaction by providing friendly and efficient service at the chill station.
  • Ensured proper food handling procedures were followed to maintain high-quality products for customers.
  • Contributed to a positive work environment through teamwork and collaboration with colleagues.
  • Maintained cleanliness in the workspace, ensuring a sanitary and appealing presentation for customers.
  • Demonstrated attention to detail when preparing orders, resulting in fewer mistakes and increased customer satisfaction.
  • Mastered new menu offerings quickly to provide accurate recommendations to customers based on their preferences.
  • Facilitated smooth operations during peak hours by multitasking effectively and prioritizing tasks as needed.

Education

Bachelor of Science - Biomedical Engineering

University of Minnesota - Twin Cities
Minneapolis, MN
05-2028

Bachelor of Science - Mathematics

University of Minnesota - Twin Cities
Minneapolis, MN
05-2028

Skills

  • Strong communicator
  • Effective problem-solver
  • Leadership Qualities
  • Team Collaboration

Affiliations

  • Vice President, junior leader, and 5th year member of the Hennepin Heelers 4-H club, where young handlers come to learn how to train and work with their dogs though the participation in dog sports such as agility, rally, obedience, and showmanship. Through organizing meetings and hosting training sessions, the goal is to encourage the bond between dog and human through positive learning and growth.
  • Contributing toward bettering the lives of animals by volunteering at the Animal Humane Society. Supported animal welfare by caring for animals and ensuring a clean environment.

Accomplishments

  • Received highest honors upon high school graduation
  • Recognized member of the National Honor Society
  • Recipient of the President's Award For Educational Excellence

Timeline

Lifeguard

City of Shoreview
11.2023 - Current

Activity Staff

Stone Mountain Pet Lodge
12.2022 - 08.2023

Chill Member

Dairy Queen Grill & Chill
04.2022 - 11.2022

Bachelor of Science - Biomedical Engineering

University of Minnesota - Twin Cities

Bachelor of Science - Mathematics

University of Minnesota - Twin Cities

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Ruotong Ma